At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a Solutions Engineer to join our team to contribute to our CXone Customer Engagement Analytics (CEA) presale function. The ideal candidate is excited about working in a data-driven environment with strategic, high-growth accounts who has a passion for AI and Analytics. We are looking for someone who can deploy a consultative approach to uncover customer needs, prepare materials that will be used by the presales and sales teams to highlight the value of the proposed CXone CEA solution, escalate problems encountered in the field to the appropriate senior resource, and sense when to ditch the script and engage with people rather than slides.

 As a Solutions Engineer within CEA, you will be part of a fast-paced environment, supporting a rapidly growing product division within CXone and responsible for laying the groundwork for the sales team to be successful. You will partner with portfolio presales and sales to provide support throughout the entire sales process as an AI and Analytics subject matter expert. We are looking for detail-oriented individuals from diverse backgrounds with demonstrated strong critical judgment, as well as deep quantitative problem-solving skills. We value creativity, curiosity, hard work and excellence.

 

How will you make an impact? 

  • Leading the presales phase, delivering high-quality solutions, identifying risks, and clearing roadblocks for the sales organization.
  • Conducting discovery conversations and needs analysis for business and technical topics independently.
  • Pursuing the technical sales process with a focus on solutions development through discovery, requirements gathering, personalized demos, validation, and documented design.
  • Managing customer requirements, utilizing questioning skills to match NICE customer capabilities to products, and respond to technical inquiries efficiently.
  • Creating and delivering customer-centric presentations and demonstrations, connecting technical features to business drivers.
  • Collaborating seamlessly with sales account managers and functional consultants, fostering an integrated team approach to customer engagement.
  • Providing product feedback to product management, distilling marketplace requirements into product enhancements.
  • Maintaining knowledge of modern technologies across AI, Analytics, telephony, and cloud platforms.
  • Assisting in the development and maintenance of company-wide standardization and scalability processes.
  • Building internal relationships within sales and other areas to evangelize the CXone CEA solutions. 

Have you got what it takes?

  • BA/BS degree in a technical field such as engineering, computer science, mathematics, or information technology. Master’s degree is also beneficial.
  • 5+ years of experience in hands-on practical technical experience in (solutions engineering, sales architecture, data, implementation) that was engaged in planning, executing, and managing of complex software sales.
  • Excellent project management skills with the ability to effectively manage multiple complex opportunities simultaneously.
  • Experience with cross-functional project and deal teams within Enterprise software/ business solutions.
  • Experience working with AI and Analytic solutions, customer contact centers or other customer service functions
  • Experience using or building analytics within the contact center environment to analyze customer interactions, identify trends, and use data to improve customer satisfaction and operational efficiency.
  • Experience using or building tools like speech analytics, sentiment analysis, and customer journey mapping to translate customer engagement insights into actionable business strategies.
  • Experience in a role with direct client interaction, with the ability to communicate business and technical concepts to non-technical business users as well client technical stakeholders.
  • Experience working in Natural Language Processing (NLP), predictive modeling, big data analytics, and generative AI.
  • Experience developing and deploying machine learning models, analyzing large datasets, and applying advanced AI techniques to solve complex business challenges.
  • Experience in building and working with Business Intelligence reports doing data analysis and report creation using platforms such as Power BI or Tableau

 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

 

Requisition ID: 5677
Reporting into: Director, Product Pre-Sales
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

Apply for this Job

* Required
resume chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in NICE’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.