Professional Services Engineer

So, what’s the role all about?

The role of the Associate Professional Services Engineer entails direct interaction with customers, offering expertise on NICE products and various aspects of the contact center industry. This encompasses areas like CRM, telecommunications infrastructure, analytics, and social media. Depending on project assignments, responsibilities include both technical duties and business-oriented tasks such as managing customer satisfaction, configuring NICE products, coordinating across departments, and ensuring project success. Additionally, this role involves leadership within the organization, including mentoring and coaching junior team members.

How will you make an impact?  

• Responsibilities involve providing consultative support for NICE solutions to various clients, including both public and private sector organizations with diverse information management and contact center setups.
• Technical tasks include configuring, programming, and modeling processes, data, and objects across different application and database environments.
• Database design, development, and maintenance are part of the role, alongside providing leadership in technical architecture and staying updated on contact center technologies.
• In project management, tasks include overseeing system development lifecycles, creating project cost estimates and proposals, conducting risk analyses, and managing change control processes.
• Business-related duties encompass conducting business analysis, assessing user needs, designing business systems, and preparing cost/benefit analyses and business cases for major projects.
• Maintaining a professional demeanor and appearance is important, along with contributing to the development of client information management standards and evaluating technology trends.
• Supervisory responsibilities involve overseeing junior staff or subcontracted personnel during project execution.

Have you got what it takes? 

• Bachelor's degree in technical or business field or equivalent work experience required.
• 3-5+ years of professional experience beyond educational requirements.
• Experience varies by specialization:
  • Implementation: Technology and analysis skills with strong communication abilities.
  • Business Optimization: Deep expertise in call center operations and KPIs.
  • Education & Enablement: Confident public speaking and training experience.
  • Engineering Services: Specialized technical skills in software engineering and integration.
• Desired personal traits: Analytical, inquisitive, team-oriented, friendly demeanor, early adopter.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Requisition ID: 5621
Reporting into: Manager, Professional Services
Role Type: Individual Contributor

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.