At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Technical Services Manager at NICE Actimize, you will drive meaningful impact by combining technical expertise, a proven track record of hands-on development experience, people leadership, and client-facing capabilities to deliver exceptional results. Leveraging your deep knowledge of software development, architecture, and SDLC, you will guide the team in establishing best practices and ensuring technical excellence across projects. Acting as a trusted advisor to clients, you will address technical challenges, resolve escalations, and strengthen relationships, ensuring alignment between client needs and technical delivery. Your ability to integrate technical acumen, strategic people management, and client collaboration will position you as a cornerstone of our technology business unit’s success.
Make an impact through:
- Lead and mentor a team of developers and architects, fostering a culture of innovation and collaboration while supporting their career development through performance evaluations and ongoing guidance.
- Provide technical leadership in software development, architecture, and the Software Development Life Cycle (SDLC), including reviewing and evaluating designs, code, and system architectures to ensure high-quality solutions.
- Manage technical escalations, deliver solutions, and collaborate with clients to address challenges while ensuring clear communication and alignment between clients and technical teams.
- Establish best practices for development, architecture, and quality assurance while enhancing team capabilities and ensuring successful solution delivery. Involvement in project management tasks is limited to overseeing successful delivery from the technology perspective and coordinating with relevant business units and technical team to address technical project challenges aligned with regional commitments.
- Leverage proficiency in one or more technical areas, such as cloud platforms (AWS), databases (Oracle, MS SQL, PostgreSQL), operating systems (Linux/Windows), Java frameworks, or DevOps tools (Docker, Kubernetes, CI/CD).
- Ability to effectively balance people management responsibilities with delivery execution.
You will have an advantage if you also have:
- Experience/knowledge of Actimize solutions.
- Experience in vendor professional services or delivery organizations, delivering enterprise-level solutions.
- Financial Services Industry experience.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NICE / Actimize
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Requisition ID: 5520
Reporting into: Senior Director, Professional Services, Actimize
Role Type: Individual Contributor
#LI-Hybrid
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.