At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

 

NICE is seeking a Senior Product Manager to join our Public Safety and Justice portfolio family. Our solutions include on-premise and cloud platforms that enable NICE to be the default global provider of evidence capture and management from initial incident through to the justice system. 

Our market is currently transitioning from on-premise technologies to Cloud, and NICE is leading the way in providing clear solution, technology and thought leadership.

A major responsibility is to bring technology disruption to our 911 emergency communications market through building and introducing new cloud solutions which deliver significant customer value through advanced automation and analytical capabilities. This is an integral part of our overall full Cloud solution vision for Public Safety and Justice which span the whole of the Incident, Policing and Justice lifecycle.

The successful applicant will be motivated to help save lives and promote fair justice by joining NICE to deliver digital transformation for our customers.

 

The Product Manager will be instrumental in product and strategy alignment including execution of the strategy throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met. 

 

How will you make an impact?   

  • Drive innovation and disruption in the NICE Public Safety & Justice market.
  • Develop the product strategy and vision in alignment with the overall NICE, division and line of business strategy and market analysis.
  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Responsible for product strategy, evolution planning, and detailed product roadmaps focused on Cloud delivered Evidencentral and well-established Public Safety on-premise Inform solution.
  • Act as a product evangelist to build awareness and understanding
  • Represent the company by contacting customers to solicit feedback on company products and services – some travel is required
  • Gather, map and prioritize market challenges, features, and product requirements from all stakeholders (e.g., customers, partners, R&D, sales, services, competition, analysts, regulations), balancing short-term commitments, customer needs and long-term roadmap.
  • Collaborate with marketing, presales, sales, partners and customers to drive business, maintain product knowledge, and ensure clear communication.
  • Maintain a collaborative approach across the Public Safety and Justice portfolio.
  • Work closely with development teams to ensure on time deliveries of product releases.
  • Manage partner activities for OEM products including build/buy assessment, pricing, technical integration specifics, ongoing roadmap planning.
  • Responsible for 911 Portfolio Pricing Strategy

 

Have you got what it takes?

  • Bachelor’s Degree required. 
  • 7+ years of product management/marketing experience in the related Emergency Communication Center and Public Safety market spaces.
  • Experience with successfully introducing new products to market and well as full lifecycle management.
  • SaaS product management experience in an agile development environment.
  • Excellent oral and written communication skills.
  • Excellent negotiation skills to resolve internal and external competing priorities.
  • Communicate effectively at all levels, from executive management to individual contributor.
  • Ability to adapt with resiliency and demonstrate a “can do” approach.
  • Ability to read and understand technical information well enough to convey in original written communications to multiple audiences, including Engineering. 
  • Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. 
  • Strong understanding of the DevOps cycle and tools used. 
  • Acumen to learn fast with the ability to self-educate on relevant technologies.
  • Understanding of business process and project costs pertaining to licensing and 3rd party product maintenance

 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

 

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 

Requisition ID: 5229
Reporting into: Director, Product Management
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

Apply for this Job

* Required
resume chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in NICE’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.