At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Contract Manager researches and validates products and services billed on vendor accounts. This role requires collaboration with IT, Accounting, Business Analysts, Sales, Provisioning, and Regulatory departments to ensure accurate payment and tracking. The Senior Contract Manager also processes vendor invoices for coding and payment, and manages follow-up on reports, disputes, and vendor relations.
How will you make an impact?
- Carefully reviews and reconciles large-scale, complex carrier invoices to ensure accurate payments.
- Tracks rates and discounts based on contracts with third-party carriers for accurate billing.
- Collaborates with Provisioning and Network Planning departments to apply special pricing and discounts.
- Monitors service initiations, disconnects, and changes for proper billing with carriers and internal units.
- Manages and resolves carrier billing disputes, ensuring follow-up through centralized tracking mechanisms.
- Acts as the initial escalation point with third-party carriers to improve processes and ensure service levels.
- Provides timely feedback to Accounts Payable on carrier invoice reconciliations for accurate and timely payments.
- Cross-references carrier charges with NICE’s customer charges for accuracy and proper billing.
- Analyzes cost/revenue reports and creates reports on margin and overall profitability.
- Adheres to company policies, Code of Ethics, and effectively communicates with all stakeholders.
Have you got what it takes?
- Bachelor’s degree in Business, Finance, or related field, or equivalent work experience.
- 6+ years of experience in telecommunications vendor management.
- Strong written and oral communication skills.
- Proficient in Excel with strong mathematical and statistical analysis skills.
- Experience in telecommunications, billing, and invoice reconciliation.
- Familiarity with contracts and contract management.
- Strong problem-solving abilities and ability to meet deadlines.
- Experience in quantitative and statistical analysis.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 5069
Reporting into: Manager, Carrier Relations CX
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.