At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 3,000 employees are all united by one mission: For the People.

Summary

We are seeking a Case Manager Lead to join our team. As a Case Manager Lead you must be highly organized and able to work on a varied caseload with other Case Managers on the team. The ideal candidate will have a minimum of 2 years experience in personal injury or claims adjusting.

Responsibilities

Handle escalated Client complaint calls from Case Managers
Work as a liaison between Case Managers and Shared Services teams
Review metrics to proactively identify areas of improvement for team members
Assist Case Managers with negotiating reductions with medical providers when cases are escalated
Assist Case Managers with health insurance lien reductions, with input from TESLA Associates
Approve PTO for Case Managers and Pre-Suit Secretaries, after coverage for their vacancy is confirmed
Work with Case Managers to dissuade clients from taking out Litigation Funding Loans
Ensure Case Managers are using approved vendors to resolve case issues, and assist them completing various tasks

Qualifications

Bachelor’s degree (preferred)
Prior experience as a Personal Injury Case Manager preferred.
Leadership experience preferred
At least 2 years of working in a legal position or insurance adjuster experience preferred.
Negotiating skills.
Ability to be a team player and follow procedures.
Proactive interaction with clients, insurance companies and medical providers.
Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision.
Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
Strong writing and communication skills along with attention to detail

#LI-MP1

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

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Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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