We are united in our mission to make a positive impact on healthcare. Join Us! 

  • South Florida Business Journal, Best Places to Work 2024
  • Inc. 5000 Fastest-Growing Private Companies in America 2023
  • Company of the Year | 2023 BIG Innovation Awards
  • Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

 

ModMed is hiring a driven Lead RCM Trainer to join our positive, passionate, and high-performing RCM team focused on training new and existing RCM clients based on ModMed’s training and RCM implementation model. The lead RCM Trainer plays a key role in supporting the director's efforts to create and maintain a high-quality curriculum and develop training programs that align with the department and product processes.

Your Role:

  • Create and Maintain a quality curriculum for RCM Training programs - inclusive of standardization with our MM India onboarding curriculum.
    • Videos
    • QGR/ Guides
    • Learning modules compilation or creation for our LMS
    • Participate in business development activities as it applies to training 
    • Stay current with system and process updates for maintaining curriculum 

  • Support RCM Trainers in ensuring high-quality training delivery and use of curriculum materials for employee and client onboarding -and maintain team camaraderie.

    • Shadow team sessions, and provide feedback for continued improvement
    • Conduct training and workshops with clients and employees 
    • Assist educators in recognizing solutions to client challenges 
    • Provide technical training and onboarding team members 

  •  Seek and apply feedback to continuously improve content and delivery of training for both clients and employee onboarding .

    • Monitor client surveys 
    • Seek feedback from managers and internal users to apply continuous maintenance on curriculum and delivery 
    • Provide feedback to leadership for areas of improvement 

  •  Assist manager/ director in monitoring the capacity of training schedule, resources, and workload.

    • Maintain training environment 
    • Monitor SF cases 
    • Capacity planning 

Skills & Requirements:

  • Bachelor's degree required.
  • 4+ years in software training, implementation or relevant medical practice experience.
  • Highly skilled with Modernizing Medicine Software (mmPM/mmPay), prefrred.
  • Highly skilled in the delivery and execution of all training service deliverables.
  • Organize and facilitate workshops for ongoing team and client training.
  • The lead serves as an escalation point to support clients and department leaders with training needs.
  • Billing /RCM background, preferred.
  • Embraces change as a growth opportunity; learns from successes and failures and adapts to new challenges.
  • Understands audience needs and clearly expresses ideas to build trust, ensure understanding, and collaborate effectively.
  • Builds strong, positive relationships (internally and externally) and delivers customer-centric solutions.
  • Consistently achieves quality results, overcomes obstacles, and inspires others to do the same. 

#LI-KM1

#REMOTE

 

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

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