Front Desk Attendant (Part-time):

A Front Desk Attendant for the Jackie Robinson Training Complex (JRTC) serves as JRTC hotel guests’ first point of contact, managing all aspects of their accommodations. 

Responsibilities:

  • Welcome guests and ensure customer satisfaction through superior guest service.  
  • Input reservations and perform all check-in and check-out tasks.  
  • Answer questions about hotel amenities, services, and surrounding points of interest. 
  • Act as the liaison between guest and support departments to communicate and ensure prompt responses to guests’ needs.
  • Handle and resolve guest complaints. 
  • Complete general administrative tasks such as answering phones and directing calls, monitoring and forwarding emails as needed and assisting with mail and package distribution.
  • Maintain updated records of booking and payment, balance daily financial transactions and sell merchandise.
  • Administer health screenings and temperature checks for employees and guests.
  • Report any accidents or injuries to management staff immediately.
  • Other duties as assigned by Front Desk Manager.

Requirements:

  • The preferred candidate will have a minimum (1) year of hotel front desk or similar experience.
  • The preferred candidate will have previous cash handling experience.
  • Excellent verbal communication, customer service and problem-solving skills. 
  • Ability to use typical office equipment.
  • Candidate must be self-motivated, highly organized, and detail orientated with the ability to work independently with minimal supervision.
  • Ability to work irregular hours including nights, weekends, and holidays. 

Top Company Perks:

      • Free tickets to baseball games
      • Discounts on MLB and JRTC merchandise
      • Complimentary or discounted tickets to special events at JRTC
      • JRTC Employee & Family appreciation events

The Jackie Robinson Training Complex (JRTC), operated by Major League Baseball (MLB) located in Vero Beach, Florida, serves as a year-round hub for amateur development initiatives and events designed to diversify and strengthen the talent pipelines of baseball and softball. We are the permanent home to several signature youth-focused events and programs, such as the Nike RBI World Series and the Hank Aaron Invitational, which teach players how to succeed on and off the field. The historic facility, formerly known as Dodgertown, was renamed Jackie Robinson Training Complex in honor of its trailblazing namesake.

MLB is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Please note: All job offers will be based on successfully completing a background check.

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