At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.

We are seeking to recruit a Site Reliability Engineer III within our Mission Critical Support Team to support our infrastructure, production data, and applications. This role, based in Bangalore, provides support to global locations. As part of this position, you will manage critical Khoros applications, ensuring the reliability, scalability, and performance of our infrastructure and applications. Also, you will be collaborating closely with development teams, you will design, build, and maintain highly available systems capable of handling increasing user traffic and demand. The role requires close coordination with teams across application development, networks, security, management systems, storage, and databases. This senior-level position is specialized, demanding exceptional technical troubleshooting skills and playing a key role in problem resolution.

Responsibilities :

Manage environments on the Cloud.
Monitor, troubleshoot, and resolve issues related to infrastructure, applications, and services.
Monitor availability and maintain the systems in good health.
Implement automation tools and processes to improve efficiency and reliability.
Participate in on-call rotation and respond to incidents promptly.
Continuously evaluate and improve our systems and processes to enhance reliability and performance.
Document runbooks and procedures.
Work closely with 1st Level support groups as well as Development groups.
To follow departmental change management procedures in defining, planning, and implementing change so that service disruption is minimized and adherence to Service Level Agreements is ensured.
Perform the Incident root cause analysis.
Have the ability to run with projects/issues solo and work in a team environment.
Be a Team Player – work in a collaborative team-oriented environment, share information, respect diverse ideas, and interact with customers and, partner with cross-functional and remote teams.
Be Curious & Innovative – continuously update yourself with next-generation technology and development tools, and contribute to process development practices. Evaluate new technologies and software products to determine the feasibility and desirability of incorporating capabilities within the company's products.
Be Agile – with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment to deliver solutions against strict timelines.

Requirements:

4+ years experience as an SRE in fast-paced and high-traffic environments.
Experience deploying and maintaining applications in any one of the clouds (AWS- must have, AZURE/ GCP- good to have)
Working knowledge of Linux and Windows operating systems
Working knowledge with any of the scripting languages - Shell, bash, python, PowerShell
Understanding of containerization and orchestration technologies (e.g., Docker, Kubernetes).
Working knowledge with Jenkins, Ansible, Terraform, and ArgoCD (good to have)
Administration of databases (MS SQL, MongoDB, etc)
Extensive experience with some monitoring, logging, and observability tools ( Sumo, DD, AWS CloudWatch, AWS X-Ray, New Relic, Splunk, etc.)
Ability to debug issues and solve problems
Excellent problem-solving and communication skills.
Ability to work independently and collaborate effectively in a team environment.
Familiarity with agile development methodologies is a plus.

About Khoros

The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.

Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

Our Core Values

Accountability - We embrace an ownership mentality

Customer-Centricity - We are obsessed with achieving customer value

Agility - We move with urgency and purpose

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