At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.

Senior Technical Consultant (Back-end), Professional Services

Who are we looking for?

As a Senior Technical Consultant within our Professional Services team, you are essential to our customers’ success. You are responsible for designing and implementing optimal Khoros solutions to meet customer needs. On a day-to-day basis, you will be responsible for: understanding customer goals and guiding them to appropriate technical solutions; designing, implementing, and overseeing the development of these solutions; contributing to pre-sales efforts (feasibility, scoping, analysis, estimation); working with colleagues, as needed, throughout the design and delivery lifecycle.

This is a customer facing role. As such, you will be expected to have good communication skills and should enjoy working with customers. This position will be focused on supporting our US region, and will be required to accommodate US working hours (approximately 6:30 pm to 2:30 am IST).

Responsibilities

Working with customers to understand goals or requirements and guiding them to an appropriate technical solution; scoping, estimating, architecting, and implementing customizations and integrations on Khoros' core products; articulating complex technical concepts in layman's terms.
Overseeing the delivery of projects from a technical standpoint with the goal that the completed implementation adheres to the intended design and properly addresses the business requirements.
Leading the technical track of a project and delegating project tasks to other engineers; collaborating with other engineers to solve technical problems and unblock project tasks; executing code reviews.
Consulting with customers on Khoros customization and integration best practices via video conference, phone, email, and occasionally in person.
Managing and accounting for your own time and activities.
Contributing to operational and process improvements within the department.
Due to the nature of our customer-centric team, participation in occasional off-hours deployments and/or occasional rotation in on-call outage assistance may be required.

Requirements

8+ years of professional web development experience.
3+ years experience in a customer-facing technical consulting role or similar position.
Strong command of the English language (written, spoken, colloquial). You should have a clear telephone voice and good diction.
Confidence in your presentation skills – ability to capture attention and deliver key messages in a variety of contexts (small groups to larger audiences).
Able to connect strategic objectives to technical solutions; diplomatically questioning assumptions and approaches while collaborating to identify the best path forward.
Strong foundation in at least one object-oriented programming language (e.g. Java, .NET, Python)
Strong foundation in a variety of back-end technologies, such as NodeJS, ExpressJS, and GraphQL
Experience with test-driven development and unit testing
Solid understanding of system architectures, experience integrating with third party APIs, and a proven track record of quickly integrating new technologies and concepts into your skill set
Experience with one or more of the following:

MySQL, PostgreSQL, MS SQL, or similar relational databases
SSO Integrations (SAML, Oauth 2, Open ID Connect)
CRM Integrations (i.e. Salesforce, MS Dynamics, Zendesk, etc.)

General software systems literacy to be applied in the context of customer consultation and technical delivery.
Professional experience with:

Feasibility analysis and scoping technical work using a variety of methodologies (formal and informal)
Leading technical tracks of projects and delegating tasks to junior teammates

Ability to apply critical thinking to customer and team objectives in order to understand requirements, goals, and issues and formulate possible solutions.
Comfortable breaking down large problems and concepts into achievable segments; talent for troubleshooting
Eager and able to learn independently while also recognizing when to seek help.
Strong time management skills when serving multiple customers with competing priorities.

Preferred

Prior experience working with US-based customers, and ability to understand the cultural nuances of working with US-based customers.
Experience with AWS (especially AWS Lambdas), or similar cloud-based services
Experience with debugging and tools like Sumologic, Splunk, Datadog, or New Relic
Familiarity with public key cryptography including TLS/SSL, SSH, and X.509 PKI
Familiarity with UNIX command-line tools and scripting.
Working knowledge of software revision control systems including Git and Subversion.

About Khoros

The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.

Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

Our Core Values

Accountability - We embrace an ownership mentality

Customer-Centricity - We are obsessed with achieving customer value

Agility - We move with urgency and purpose

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox

(File types: pdf, doc, docx, txt, rtf)

LinkedIn Profile

Website

Are you authorized to work in the country in which you are applying? *

Are you currently on an employment Visa that grants you temporary authorization to work in the country you are residing? *

Have you worked for a Vista portfolio company within the last 5 years? *

I have read, understand, and agree to the collection and processing of my personal data, as described in Khoros’s Applicant Policy Statement. *

Khoros Applicant Policy Statement.

What is your current fixed salary? *

What is your official notice period(In days)? *

What is your fixed salary expectation? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Khoros’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.