Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries.

We are looking for an inventive Principal Site Reliability Engineer. The Site Reliability Engineering team at Jama Software is a highly skilled group of Engineers that manage and maintain the Jama Software production Cloud environment, ensuring that our customers are experiencing a fantastic SaaS experience.  If you’re the type of person that enjoys focusing on innovation and providing strong technical vision as well as working with a team to build reliable, scalable frameworks, Jama Software is the place for you. You will focus on simplifying and making the Jama Cloud easy to operate at scale. You will partner with leaders across Jama Software as a subject matter expert to help design the best architectures and processes, automations and be a role model for the SRE team in delivery and teamwork. 

We'd love it if you brought a deep understanding of modern Cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We're looking for an engineer who can analyze and help improve our services and processes to get us to an even higher level of reliability, performance, scalability, and cost efficiency. You'll achieve this by crossing team and functional boundaries to advocate for reliability methodologies and will work with a variety of platform and product teams to both build reliability into our platform and drive adoption of those practices into our products. 

What You'll Do: 

  • Architect, build, and maintain highly available, fault-tolerant systems using AWS/other services 
  • Use Terraform to define infrastructure as code, enabling scalable, repeatable, and secure deployments 
  • Continuously review and recommend the design, maintenance, development and implementation, including deployment and support, of our SaaS production platform solution using Docker and other modern web technologies 
  • Set up and enforce guardrails for databases, infrastructure, and applications, ensuring consistency and adherence to best practices 
  • Support operationally critical environments using monitoring tools, scripts, and logging 
  • Document designs and implementations 
  • Design and manage secure networking solutions, including AWS VPCs, and firewalls 
  • Partner with SRE and Engineering teams to embed reliability and security best practices into the application life-cycle 
  • Collaborate with fellow Engineers, Product Managers, and Quality Assurance Engineers to develop and deliver services that meet or exceed enterprise customer reliability and quality expectations 
  • Participate and be effective at pair/mob programing and code reviews, both giving and receiving feedback 

What You'll Bring: 

  • Bachelor’s degree in Computer Science or equivalent years of experience 
  • Minimum 5+ years experience working with Java 
  • Expert-level proficiency with 5+ years experience in AWS components like EC2, CloudFormation, RDS/Aurora, IAM Roles, etc. 
  • Expert-level proficiency with 5+ years experience in operating high-availability, fault-tolerant, scalable, distributed software in production: building monitoring into your code, tweaking dashboards, defining alerts, writing runbooks, etc. 
  • 4+ years of systems engineering/administration and/or support experience with web applications, especially J2EE technologies and technologies like Docker, Tomcat, Nginx 
  • Understanding of network fundamentals including (TCP/IP, VPN, DNS, SMTP, HTTP(S)) 
  • Experience with programmatic manipulation of cloud infrastructure such as AWS 
  • Scripting and automation skills using common scripting languages like python, bash 
  • Experience with network and web application monitoring tools, Datadog is preferred 
  • Experience with DBMS (e.g. MySQL, MS SQL, Postgres, RDS), as well as graph databases (Neo4j, ArangoDB) 
  • Experience with REST 

Nice to Have: 

  • Experience with SaaS application and/or product hosting, preferably in an enterprise software development environment 
  • Hands-on experience working with AWS Glue, Bedrock, and Sagemaker, supporting customer-facing AI applications 
  • Experience within the Scrum/Agile framework 
  • Passionate, driven, intelligent, team-oriented and hard-working with the ability to raise the performance of those around you 
  • Strong automation skills and independent time management skills 
  • Curious and enjoys technology in all layers of the application ecosystem 
  • Adopts, embraces and promotes agile and test-driven practices with your peers 
  • Strong interpersonal and communication skills, including the ability to actively listen, build trust with stakeholders, identify needs, and proactively maintain positive relationships, both in written and spoken situations 
  • Experience working with a diverse employee base across remote and local environments 

Perks and Benefits: 

  • Virtual first and culturally diverse work environment spanning 8 countries. 
  • Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. 
  • Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. 
  • Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match.
  • 12 weeks of paid parental leave to bond with your new family member.
  • Emphasis on learning and development at all levels with a subscription to LinkedIn Learning. 

At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team.

Jama Software participates in E-Verify and will provide the federal government with your Form I-9. 

If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Women, BIPOC, LGBTQ, and other under-represented groups are highly encouraged to apply. We're eager to meet people that believe in Jama Software’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes. 

Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of their relatives, friends or associates or any other characteristic protected under federal, state, or applicable law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Jama Software’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.