The Health Coach is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic and acute care needs. Health Coaches engage patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors.
The Health Coach’s primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients and their families. Health Coaches build relationships with patients in a clinical setting, working alongside medical providers, other health coaches and a behavioral health specialist in a collaborative, empathetic team.
Reporting to the Clinical Team Manager, Health Coaches take on specific clinical, coaching, and operational responsibilities:
- Actively engage a panel of adult, pediatric, and/or geriatric patients.
- Greet patients and families in reception, bring them back to rooms, establish an agenda, and work with the patient to ensure a pragmatic care plan is established.
- Capture relevant information about the patient’s health and healthcare experience, take vitals, administer point-of-care testing, and perform standard age and condition-appropriate screening assessments
- Take responsibility (in partnership with providers) for the health of a population of patients and monitor and track whether those patients are up to date on preventive measures
- Learn about the chronic health conditions that span the patient population
- Provide patient education on chronic disease management
- Provide anticipatory preventive guidance to families with children
- Establish healing relationships with members and families
- Learn to employ confidence-promoting techniques in patient communication and develop patient self-efficacy to better manage health
- Communicate with patients by phone and email and invite in the physician when necessary.
- Help patients understand their chronic conditions, why they matter, and how they can manage them
- Assist families and children in developing sustainable behaviors for wellness and prevention
- Coach patients using an action-planning model based on motivational interviewing techniques
- Collaborate with other team members to facilitate group events and classes for patients
- Assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, and sharing or transferring information with the patient’s internal and external care team
- Participate broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls, assisting with front desk inquiries, and ensuring general upkeep of the clinical space
- Learn core insurance benefits to facilitate care navigation
- Present on areas of interest/expertise in health and wellness to team members and patients
- Contribute to open team forums on problems and process improvements by listening, sharing input and ideas, and enacting decisions and plans.
- Experience in a service environment
- Able to articulate Iora values in relation to service and performance
- Interpersonal communication skills with exceptional listening abilities
- Compassionate, kind, and open-minded
- Teamwork experience
- Written communication skills
- Excited about joining a young organization transitioning from its start up phase to one with more structured processes
- Some clinical experience is a plus, such as EMT, MA, CNA, or Phlebotomy certification
About Iora Health
Iora Health is transforming health care, starting with primary care. We created a high-impact relationship based care model, that particularly benefits adults on Medicare and those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, and the technology that supports our care.
We know that when you invest in relationships with people, you can help them live happier and healthier. Our patients get a team that respects and listens to them. We get paid to keep our patients healthier, and it works - we are successfully improving the lives of our patients while lowering costs.