About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. Our customers include some of the world’s largest consumer brands across multiple verticals such as healthcare, automotive, insurance, telecommunications, and many more.

About Infrastructure & Security at Invoca:

Infrastructure & Security is made up of the following groups and teams:

  • Site Reliability Engineering (SRE) group
  • Telecom team
  • Information Security team

The SRE group is organized in two teams:

  • Consulting: responsible for short-term, interrupt-driven requests and engagements with software development teams, helping develop longer term solutions to shift left and providing development teams with greater confidence and ownership of their infrastructure needs.
  • Core: responsible for day-to-day service ownership and providing Invoca with a reliable and innovative foundation through expertise, ownership, and advancement of infrastructure.

Holistically, the SRE group is responsible for production uptime and observability across dimensions of cost, performance, and analytics. They support Invoca’s mission by providing realtime, highly-available infrastructure, tools and observability for call routing, audio processing, transcription, data storage, numerous APIs, and more. Invoca is a B2B platform and our external customers rely on us to be a seamless part of their conversations with customers, provide timely insights and analytics, and do it all securely, at scale, across the US and EU.

The Telecom team provides a reliable SIP based platform to connect Consumer callers to our customers, incorporating dynamic routing logic and conversation insight gathering via our multi-vendor, multi-region cloud based telephony service.

The Information Security team works with the entire organization to secure system and network resources, and protect the confidentiality of customer and staff information. They identify and mitigate risk, advise best practices, ensure incident response plans are developed and increase organizational security awareness.

About the Role:

Invoca offers a unique opportunity to make massive contributions to our SaaS platform and cloud infrastructure, with people who are as committed to building great teams as they are to building great products. As Architect for Infrastructure & Security, you will provide technical leadership for a group of teams that are directly responsible for the roadmap, development, and maintenance of Invoca's infrastructure platform while upholding high standards via modern agile methodologies: test-driven development, continuous deployment, and DevOps.

You Will:

  • Work across SRE, Telecom and Infosec teams at our most senior technical level, partnering closely with the Tech Lead from each team
  • Collaborate with engineering leaders and individual contributors to develop a cohesive technical vision across the entire group and explore ideas, architect solutions, and break down large initiatives into achievable roadmaps
  • Partner with Tech Leads and Engineering Managers to drive technical delivery, quality, and reliability across the Infrastructure and Security group. 
  • Provide technical guidance and mentorship to other engineers within the group and beyond
  • Identify areas for investment or innovation, support teams in the full development lifecycle, and regularly take a hands-on approach with contributions and reviews
  • Be involved in the incident management process and drive improvements to learn, prevent, and more quickly respond to future incidents
  • Develop relationships with other Engineering teams and your peer architects to integrate reliability engineering and security practices and drive overall operational improvements across the organization
  • Help treat compliance as an outcome of excellent security practices while balancing factors of quality, speed, and cost
  • Support diversity, equity, and inclusion at Invoca
  • Report to the Lead Architect, who reports to the CTO

You Have:

  • 10+ years of hands-on experience as an SRE in multi-cloud environments
  • Experience supporting the cloud infrastructure and security of SaaS applications at scale in a continuous deployment environment
  • A systematic problem-solving approach coupled with exceptional communication skills and a deep sense of ownership
  • Experience growing and mentoring engineers across varying seniority levels
  • An extensive track record of leading technical initiatives, maintaining features in production, and driving prioritization with a customer-focused mindset
  • Experience working in event driven systems and real-time highly available infrastructure
  • Experience with maintaining compliance in at least one of the following frameworks: PCI, SOC2, and/or ISO27001
  • Experience with various core technologies in use at Invoca or highly similar:
    • Significant experience with cloud-native computing/networking, particularly AWS & GCP
    • Infrastructure as code, particularly Terraform and Chef
    • Containerization, particularly Docker and Kubernetes via kops
    • Linux, particularly Debian
    • A relevant programming language such as Ruby or Go
    • Configuration management tooling, particularly Chef
    • Database management, particularly MySQL
    • Observability tooling, particularly Prometheus, Grafana, Thanos, Karma, and ELK
    • Telephony with SIP, FreeSWITCH, and Kamailio
    • Other ownership areas include Kafka, Consul

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

  • Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
  • Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
  • Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
  • Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock Options – All employees are invited to share in Invoca’s success through stock options.
  • Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
  • Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
  • Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
  • InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
  • Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
  • Position Base Range - Salary Range $200,000 - $260,000/ plus bonus potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

Apply for this Job

* Required
resume chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
Select a School
Select a Degree
Select a Discipline
+ Add another education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Invoca’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Please select
Please select
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Please select

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please select

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.