Overview

InterSystems TrakCare seeks product leaders with clinical and/or health operations experience as well as in-depth experience with health information applications, to help create the next generation of solutions to highly important health and healthcare issues.

InterSystems TrakCare is the unified EMR and premiere health interoperability and innovation platform, providing unique solutions for today’s widely distributed healthcare in which a single patient may connect to many providers at many locations using many different information systems. We combine and unify data from thousands of sources including all major electronic health records, social determinants, claims processors, public health, IoT devices, patient self-care and outcomes measures, and many more -- and transform that information in many ways to address key clinical, strategic and operational problems. TrakCare provides a wide variety of clinical solutions to a rapidly growing list of customers in the US and internationally, including providers, public health systems, state and national health organizations, health information exchanges, and development partners.

The Product Specialist utilizes health domain knowledge and health IT application experience to participate in defining and executing TrakCare product direction – from deeply understanding customers’ clinical and strategic problems to envisioning and defining highly usable solutions that help customers solve those problems completely, quickly, and effectively.

Responsibilities

Participate in and/or lead in the strategic direction, feature design, user interaction, requirements, and roadmap of one or more products and solutions
Work with development, implementation, testing, support, sales, and field engineering team members to bring new features and products to successful release
Communicate with current and potential customers on a regular basis to understand their processes and needs – to translate those into product requirements, understand needed changes over time, and help customers get the greatest value from TrakCare solutions
Represent the “voice of the customer” internally, using healthcare domain experience in guiding product design and development
Collaborate on overall TrakCare product strategy, roadmap, and cohesiveness with colleagues on the Product Management team possessing a range of health and technology expertise
Serve as an internal subject matter expert in one or more health domain areas
Understand and advise on relevant industry trends, including new products, regulatory changes, scientific and medical advances and changes in practice
Participate in studies of the impact of TrakCare solutions on quality, safety, and efficiency metrics
Participate in the informatics professional community and in national and international conferences

Qualifications

4+ years of relevant experience
Practical clinical experience (nurse, PA, pharmacist, allied health practitioners, etc.), or practical operational experience in healthcare organizations (quality, safety, care management, care coordination, analytics, etc.)
Demonstrated domain expertise with a clear understanding of healthcare workflows and practical use of information
Previous experience working with healthcare application design at an in-depth level, in industry or with a provider organization
Education in either a health domain or in health informatics
Excellent written and verbal communication skills
Ability to work directly in both team and individual settings, including working directly with customers

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

About InterSystems

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.

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Clinical Product Specialist

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