We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

  • Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is crucial, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It provides a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.
  • The Instacart Product Team is dedicated to making grocery shopping effortless for everyone. By helping take care of the shopping, we help people get good food and give them back time, so they can do what matters most to them. We’re finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

ABOUT THE ROLE

  • Instacart has unparalleled understanding of the in-store dynamics of the US retail industry. Instacart’s Marketplace represents over 1,800 retail banners, and we send over 600,000 Instacart shoppers to stores to fulfill orders, with over 100,000 stores visited every week. 
  • The In Store Conditions Product Manager is responsible for designing our game changing enterprise solutions to harness the real time, comprehensive data gleaned from all these shopper trips. This can include the NIL-pick (not-in-location) data from orders that Consumers place on Instacart Marketplace and retailers believe are in stock, but Shoppers cannot locate once they reach the aisle. It can also include computer vision/image recognition feeds from the side facing cameras of our Caper smart grocery carts, or the handheld devices of our shoppers scanning aisles. It also includes our Instacart Task Platform (retail execution solution), where Shoppers perform tasks on behalf of brands or retailers in the aisles of the store. 
  • You will be tasked with developing  an industry leading enterprise SaaS analytics product on top of this unparalleled data set. Applications could include supply chain forecasting, planogram/real-ogram, share of shelf, “perfect store” compliance checking, shopper findability studies, assortment optimization and space management solutions, and more.

ABOUT THE JOB

  • Direct the product efforts for a cross-functional team of engineering, research, data science, and design, and closely partner with client-facing Customer Success and Sales teams. You’ll also closely collaborate on roadmaps with the Store View and Task Platform teams, as well as Instacart’s Shopper and Fulfillment teams. 
  • Support build/buy/partner decisions, including potential M&A and partnership screens, for ways to accelerate our solutions, such as market research firms, additional data to harden our offerings. 
  • You'll own the full product lifecycle from strategic product definition to the tactical execution, strategy, and long term vision, playing a lead role in owning specific product applications within the data products team umbrellaYou will facilitate customer feedback sessions to gather direct input on product usability with CPG clients up to and including VP level
  • Work directly with our build partners to get agreement and execute on the opportunities identified by the team.  Importantly, this will include defining the product roadmap with customer input and guidance.
  • The Enterprise product team is a small but rapidly growing product team.  As an early PM leading major surface areas, you will be directly responsible for shaping a top priority area for the business overall, and part of an aggressive growth agenda.

ABOUT YOU

MINIMUM QUALIFICATIONS

  • 5+ years in Product Management or related roles at a technology company working with B2B clients across a variety of scale and sophistication (Large S&P 500 corporations through SMBs).
  • Demonstrated retail knowledge, with preference for direct experience in some form of consumer analytic solutions
  • Experience working on technical products with a proven track record of tackling complex problems by crafting customer-first solutions and thinking from first principles
  • Demonstrated ability to scale early-stage products with aggressive growth through creative problem solving, ruthless focus on minimum viable product, and an ability to foster engagement with early adopters
  • Strong track record of ability to critically evaluate ambiguous feedback gathered from multiple sources, reconcile conflicts, and identify highest priority needs
  • Strong data driven problem solving skills and analytical strength, including comfort with complex data-heavy problems
  • Comfort with ambiguity and conceptually challenging new products where there are not strong precedents for benchmarking and comparison; ability to balance first principles thinking with concrete pragmatism
  • Passion for sustainably building scalable enterprise products that unlock tremendous financial value, but have a limited number of highly advanced power users

PREFERRED QUALIFICATIONS

  • Direct supply chain/planogram/retail merchandising experience
  • SaaS Product Management experience
  • You love fast-paced environments
  • You care about solving for the immediate without sacrificing the integrity of the long term goals
  • You thrive in ambiguity and can chart a course with limited direction and wide freedom
  • You love “simplicity on the other side of complexity”

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN
$158,000—$205,000 CAD

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At Instacart, we like to think of ourselves as a potluck—where everyone brings something new, different, and flavorful to the table. We believe our team’s wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and we’re committed to fostering diverse and inclusive teams that reflect the communities we serve.

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other protected characteristic. 

Please note: If you apply for more than one job, you will be asked to fill out the questionnaire for each application.  

How is this information used?

In order to track our effectiveness in recruiting a wide range of talent and to ensure that we comply with reporting requirements, we invite all applicants to voluntarily provide demographic information in a confidential survey. Providing this information is entirely optional. It is only used to ensure our hiring efforts remain free of bias and for diversity monitoring purposes. Data collected is not factored into the hiring decision or thereafter and will not affect your opportunity for employment at Instacart.

Who has access to this data?

To ensure our hiring efforts are equitable, data is stored confidentially in our ATS (Applicant Tracking System) where only an Administrator can view demographic reporting. It is not accessible to hiring teams. Data is stored securely in a cloud-based data-warehouse to create anonymized dashboards that select HR leaders can reference.

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  • Gender Identity: How a person identifies their gender, regardless of their gender assigned at birth. 
  • 2SLGBTQIA+: An umbrella term for a range of sexual orientations and gender identities/expressions. Stands for "Two-Spirit, Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, and Asexual. The plus sign is meant to encompass all other identities that belong to this community."
  • Race/Ethnicity: A person’s racial, ethnic or origin identity. 
  • Disability Status: A person’s physical or mental impairment which may limit one or more of their major life activities. Learn more here. 
  • Veteran Status: A person who has spent time serving in any branch of the military (retired or active).
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