We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

 

OVERVIEW

We are seeking an engagement manager in our newly established Professional Services team focused on delivering best-in-class custom solutions and services to some of the biggest retailers in the world, leveraging Instacart’s best-in-class products and experience. In this role, you will have the opportunity to lead and drive the successful delivery of complex digital roadmaps with one of North America’s largest retailers. You will collaborate with our account management team to help define a roadmap that addresses the partner’s most critical business needs, and then drive execution with a cross-functional team of product managers, product designers and engineers to deliver successful go-lives. You’ll have an opportunity to leverage your skills and experiences to help shape the roadmap, as well work with internal stakeholders and leaders to ensure Instacart’s platform is enabling the success of the team and its engagement with the partner.

ABOUT THE JOB

  • You will be the main point of contact for the professional services engagement with our retail partner, and will manage the day to day activities internally and externally (within our retail partner’s organization), including presence in regular Executive Steering Committee meetings
  • You will manage the execution of our engagement across all spectrums of the software development lifecycle: ideation, requirements gathering, design & wireframing, engineering and go-live
  • You will collaborate with various stakeholders (business & technical) within our retail partner’s organization to develop, define and size new projects; including drafting of SOW’s and ensuring they are staffed appropriately
  • You will aid in hiring and growing the team participating in your engagement including engineers, product manager and product designers.
  • You will provide guidance and mentorship to the cross-functional peers working on your initiatives

ABOUT YOU

  • 5+ years of managing large, complex digital transformation or ERP projects. Bonus points if they are within eCommerce or grocery retail.
  • Demonstrated experience in influencing senior leadership, business and technical stakeholders and peer groups in driving successful implementations in large organizations
  • Ability to work in a dynamic environment where you’ll be looked upon to define new processes and standards for best-in-class delivery
  • Strong analytical skills and a sense of ownership

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Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

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At Instacart, we like to think of ourselves as a potluck—where everyone brings something new, different, and flavorful to the table. We believe our team’s wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and we’re committed to fostering diverse and inclusive teams that reflect the communities we serve.

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