We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

Contract: Instacart App team, Minimum 6 months 

OVERVIEW

The Instacart Research team is dedicated to understanding the future of online grocery shopping and how current behaviors and needs may be rapidly evolving. We generate insights that drive product strategy and innovation. We are a collaborative and tight-knit team, and we partner with product, design, data science, and engineering to help build products that solve real problems for people and support Instacart’s mission.

We’re looking for a Senior User Researcher on the Instacart App Research team for a minimum 6 month contract. You’re a passionate user advocate who owns and communicates user insights that lead to strong recommendations and successful outcomes.

ABOUT THE JOB

  • You will be an embedded partner on some of our most high-profile teams, working cross functionally with a team of data scientists, product managers, designers, and engineers to build trust and influence product roadmaps 
  • Proactively identify the right questions we should be asking and drive the research strategy in collaboration with your partners
  • Design and conduct research to understand users perceptions and behaviors through mixed methods such as interviews, behavioral data, surveys and observations 
  • Combine qualitative insights with behavioral patterns from data analytics to paint a deeper understanding of users
  • Identify behavioral insights that help shape the team’s understanding on long term growth and retention levers
  • Utilize a wide range of storytelling techniques and communicate research insights in a clear, opinionated, and compelling way that influences and leads to action 

ABOUT YOU

  • 5+ years research experience in an applied industry role, demonstrating:  
    • Proven ability of influencing product strategy through clear, concise and impactful storytelling
    • Experience facilitating design thinking, alignment workshops with senior cross-functional stakeholders 
    • Deep understanding of qualitative research methodologies and ability to apply the right methodologies in a fast paced product development environment 
  • Experience working within online marketplaces, groceries, or SaaS company a plus
  • Degree in Economics, Social Sciences, Human-Computer Interaction, Human Factors, Statistics, Computer Science or a related field or the equivalent experience desired

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Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

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At Instacart, we like to think of ourselves as a potluck—where everyone brings something new, different, and flavorful to the table. We believe our team’s wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and we’re committed to fostering diverse and inclusive teams that reflect the communities we serve.

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other protected characteristic. 

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