We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

OVERVIEW

Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users. 

The role will include a blend of areas from reviewing transactions in real time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more. We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe.

This is a full time 6 month contracted position directly with Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability. 

ABOUT THE JOB

  • Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
  • Maintain a queue of inbound shopper & customer appeals with time management and prioritization skills
  • Recognize and present opportunities to improve and drive tasks to full resolution
  • Complete live/ historical data reviews with detail-oriented approach
  • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

ABOUT YOU

  • 1-2+ years professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record
  • Strong verbal and written communication skills 
  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
  • Understanding of the gig economy
  • Ability to make critical and sensitive issues quickly in a fast paced environment
  • Operate within a high degree of confidentiality
  • Familiarity with ZenDesk or similar (preferred)
  • Proficient in Excel/ Google Sheets
  • Basic understanding of SQL is a plus
  • Weekends or holiday availability 

#LI-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

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At Instacart, we like to think of ourselves as a potluck—where everyone brings something new, different, and flavorful to the table. We believe our team’s wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and we’re committed to fostering diverse and inclusive teams that reflect the communities we serve.

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other protected characteristic. 

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  • Military Service: A person who has spent time serving in any branch of the military (retired or active). Learn more here.
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