We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

OVERVIEW

We are seeking a Senior Care Training Facilitator to serve as a dedicated liaison between teams, providing a critical conduit for information and coordination. A Senior Care Training Facilitator is expected to be a strategic thinker with fantastic organizational and time management skills. They must possess strong analytical abilities with an aptitude to multitask and quickly pivot in a fast-paced environment.

To ensure success, the Senior Care Training Facilitator must understand the business operation and decision-making processes with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce. They must help maintain stakeholder awareness, drive alignment on key training initiatives, and enhance the overall training processes. They must lead training performance reviews, coordinate support requests, surface improvement opportunities, and help enhance cooperation at all levels.

The ideal candidate will be an innovative, strong decision-maker and an outstanding facilitator. They must demonstrate exceptional written, verbal and interpersonal communication skills. The ideal candidate must also possess strong analytical, organizational, and leadership skills.

ABOUT THE JOB

Basic job expectations will include, but are not limited to:

  • Identify and assess the training needs of the organization by collaborating and participating in Vendor Partners’ business reviews 
  • Host regular communication/collaboration sessions with Vendor Trainers, Team Leads and Agents to ensure alignment with key processes and goals 
  • Regularly monitor, evaluate and report on training program’s effectiveness, success and ROI - KPIs (CSAT, QA, Productivity)
  • Regularly monitor, evaluate and report on Vendor Partner Trainers’ effectiveness, success and ROI - KPIs (Assessment Scores, graduation rate, first 30-day CSAT)
  • Responsible for the coaching and development of Vendor Partner sites’ Trainers and that their results meet Instacart standards
  • Develop site specific training programs to address specific business needs
  • Coordinate and implement Vendor Partner Trainer Certification program
  • Assess Vendor Partner Facilitator skills and effectiveness by providing written evaluations with recommendations for improvement
  • Identify, curate, and update training curricula in anticipation of, or rapid response to operational needs on an ongoing basis
  • Explore new and experimental training methodologies 
  • Drive brand values and philosophy through all training and development activities
  • Effectively communicate with leadership, vendor trainers, Vendor Managers and key stakeholders
  • Select and manage resources by collaborating with both internal employees and Vendor Trainers to develop and deliver curricula
  • Regularly provide project updates to Global Training Manager and Vendor Managers
  • Identify additional responsibilities that will contribute to the overall success of the organization
  • Occasional domestic and international travel 

ABOUT YOU

  • Minimum 4 years  experience in a corporate or business setting, preferably in Training & Development
  • Bachelor’s degree or equivalent (4+ years’ experience in facilitation and/or developing training programs)
  • Knowledge of Consumer Data, Digital Media Advertising and Marketing landscape a plus
  • Knowledge of Adult Learning Principles
  • Public speaking skills – comfortable speaking to a large group in-person or via web conference
  • Strong knowledge of written English with excellent verbal communication skills
  • Experience producing training, utilizing one or more specialized delivery modes such as Web or audio
  • Prior experience with eLearning software and curriculum development 
  • Strong time management and organization skills
  • The ability to work well independently as well as part of a team
  • The ability to learn new technical and business concepts quickly
  • Proficient in MS Word, Excel, and PowerPoint or equivalent Google programs as well as other computer based programs and learning management systems
  • Ability to work efficiently in a high demand, team oriented, and fast-paced environment
  • Ability to express ideas in clear and concise manner
  • Ability to think tactically and identify significant success factors
  • Ability to work in a high energy, fast paced environment
  • Irregular work hours may be required

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

Apply for this Job

* Required
  
  


Voluntary Self ID Questionnaire (US)

At Instacart, we like to think of ourselves as a potluck—where everyone brings something new, different, and flavorful to the table. We believe our team’s wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and we’re committed to fostering diverse and inclusive teams that reflect the communities we serve.

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Please note: If you apply for more than one job, you will be asked to fill out the voluntary questionnaire for each application.  

Why are we asking?

In order to track our effectiveness in recruiting a wide range of talent, we invite all applicants to self-identify demographic information. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Self-identification categories 

  • Gender Identity: How a person identifies their gender, regardless of their gender assigned at birth. 
  • LGBTQIA: A person's sexual identity.
  • Race/Ethnicity: A person’s racial, ethnic or origin identity. 
  • Disability Status: A person’s physical or mental impairment which may limit one or more of their major life activities. Learn more here. 
  • Military Service: A person who has spent time serving in any branch of the military (retired or active). Learn more here
What is your gender or gender identity? Please check all that apply.






Do you identify as a member of the LGBTQIA+ community? (Select one)



What is your race and/or ethnicity? Please check all that apply.








Military Veteran Status (Select one)




Military Service Status (Select one)

Disability Status (Select one)