We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

 

OVERVIEW

The Technical Program Management team leads Instacart’s most impactful cross-functional efforts that push our products, application, and platform forward. Our function brings technical expertise, product, and business acumen to successfully deliver highly complex initiatives. We manage critical programs and execute at scale - driving strategy, unraveling dependencies, and promoting strong collaboration and communication across the entire engineering org and company.

We are looking for a Senior Manager to grow a team of TPMs that will lead efforts on the Instacart App, our core flagship product. You will directly partner with Engineering and Product Leadership, steering strategy and its implementation. Your work will span the stack and product experience, from search, to user identity, commerce services, and platform infra. As an experienced technical and business-oriented leader in the TPM org, you will be responsible for carrying out end-to-end initiatives with high quality results while keeping stakeholders consistently informed. You will lock down high-level requirements and long-term goals, and translate those into actionable programs with clear prioritization and dependency management. As part of your responsibility, you will drive accountability and progress across the cross-functional team, and use a strong understanding of the technical domain, product focus, organizational structure, and team culture to drive to excellence in delivery. 

ABOUT THE JOB

  • Oversee all aspects of technical programs within the Instacart App organization. Run well-defined programs by serving as the crucial interface between business, engineering, product, data science, and design.
  • Set the vision for and build a high performance TPM team, actively mentoring and developing individuals to succeed.
  • Provide clear specifications, success criteria, and scope of intended software product development. Ensure on-time delivery of final product, and take a hands-on approach to program management throughout the full software development lifecycle.
  • Use your technical knowledge and product sense to drive well-formed, data-driven decisions. 
  • Lead by example through managing tradeoffs and risks, negotiating prioritization, and weighing long and short term investments. Actively seek to drive down ambiguity and simplify complexity.
  • Own cross-functional management by building strong relationships with partners, enabling effective strategic planning and execution. Succinctly articulate goals, plans, and escalations to stakeholders. 
  • Architect work systems that support product strategy and its implementation, and develop processes and frameworks to help teams operate effectively.
  • You will develop a team culture of curiosity, impact, ownership that reinforces the core values of Instacart!

ABOUT YOU

  • B.S. degree in Computer Science / Engineering or relevant industry experience; Master’s degree or MBA preferred.
  • 7+ years of experience with technical program management as a TPM, engineering leader, product manager (technical domain) or related discipline.
  • 3+ years of people management experience, having led teams executing on technical and product programs.
  • Successful track record and consistent project success, having created functional specs, release plans and roadmaps.
  • Ability to balance business needs, a sense of urgency, and shipping high quality and pragmatic solutions. Demonstrated organized and decisive leadership skills, as well as a clear sense of ownership and self-motivation.
  • Excellent relationship-building skills: proven ability to influence peers and managers, resolve conflict and build consensus while dealing with ambiguity. Extensive experience with cross functional teams and managing relationships with business and technical stakeholders.
  • Willing and able to travel internationally based on job requirements.

#LI-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

Apply for this Job

* Required
  
  


Voluntary Self ID Questionnaire (US)

At Instacart, we like to think of ourselves as a potluck—where everyone brings something new, different, and flavorful to the table. We believe our team’s wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and we’re committed to fostering diverse and inclusive teams that reflect the communities we serve.

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Please note: If you apply for more than one job, you will be asked to fill out the voluntary questionnaire for each application.  

Why are we asking?

In order to track our effectiveness in recruiting a wide range of talent, we invite all applicants to self-identify demographic information. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Self-identification categories 

  • Gender Identity: How a person identifies their gender, regardless of their gender assigned at birth. 
  • LGBTQIA: A person's sexual identity.
  • Race/Ethnicity: A person’s racial, ethnic or origin identity. 
  • Disability Status: A person’s physical or mental impairment which may limit one or more of their major life activities. Learn more here. 
  • Military Service: A person who has spent time serving in any branch of the military (retired or active). Learn more here
What is your gender or gender identity? Please check all that apply.






Do you identify as a member of the LGBTQIA+ community? (Select one)



What is your race and/or ethnicity? Please check all that apply.








Military Veteran Status (Select one)




Military Service Status (Select one)

Disability Status (Select one)