We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.

Introducing Our Hybrid Working Model

As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work.  Learn more about our flexible approach to where we work.

 

OVERVIEW

Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment.  In this role you will be responsible for executing on processes critical to ensuring the Instacart platform remains compliant to these regulatory requirements.

The role will include reviewing transactions in real time to transcribe raw, user-submitted data to databases in our internal administrative system.

ABOUT THE ROLE

  • Reviewing vendor work product to determine its adherence to expected standards
  • Data Gathering, Organizing and Review to identify performance trends and make recommendations regarding vendor operations
  • Benchmarking: Understanding new workflows and how they may be improved to achieve compliance goals
  • Data entry and occasional additional program related tasks
  • Database entry and maintenance
  • Complete live transaction reviews with detail-oriented approach
  • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

ABOUT YOU

  • 2-3 Years professional experience, ideally in a fast-paced office or retail setting
  • Familiarity with Google Sheets, Excel, SQL
  • Ability to execute consistently with a high degree of accuracy and attention to details 
  • Operate within a high degree of confidentiality
  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
  • Evening, Weekend and Holiday availability

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Voluntary Self ID Questionnaire (US)

At Instacart, we like to think of ourselves as a potluck—where everyone brings something new, different, and flavorful to the table. We believe our team’s wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and we’re committed to fostering diverse and inclusive teams that reflect the communities we serve.

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Please note: If you apply for more than one job, you will be asked to fill out the voluntary questionnaire for each application.  

Why are we asking?

In order to track our effectiveness in recruiting a wide range of talent, we invite all applicants to self-identify demographic information. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Self-identification categories 

  • Gender Identity: How a person identifies their gender, regardless of their gender assigned at birth. 
  • LGBTQIA: A person's sexual identity.
  • Race/Ethnicity: A person’s racial, ethnic or origin identity. 
  • Disability Status: A person’s physical or mental impairment which may limit one or more of their major life activities. Learn more here. 
  • Military Service: A person who has spent time serving in any branch of the military (retired or active). Learn more here
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