We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.

Introducing Our Hybrid Working Model

As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work.  Learn more about our flexible approach to where we work.

https://instacart.careers/remote/

OVERVIEW

We are looking for an HR Business Partner to support our Care (Call Center) organization. The HR Business Partner will actively partner with management to drive people strategy and collaborate with employees to foster a culture of ownership, trust and collaboration. You’ll have the opportunity to build processes from scratch and directly help our teams develop and scale. This role is critical to enable our business growth and further our mission of creating a world where everyone has access to the food they love and more time to enjoy it together. 

ABOUT THE JOB

  • Strategic thought partner for Care leadership; key advisor to support organizational development, succession planning, and performance management
  • Advocate for employees providing HR expertise in areas such as learning and development, career growth, total rewards, and employee relations
  • Develop and implement people strategies to attract, engage, and retain a strong and diverse talent workforce
  • Culture champion promoting company values to guide decision-making and drive thoughtful and effective change management in a fast-paced environment
  • Collaborate with client groups and the HR & PeopleOps teams to create and execute initiatives and overall process improvements to deliver results for Instacart

 ABOUT YOU

  • Background of at least three (3) years as an HR Business Partner in a high-growth company and seven (7) years of overall HR or related work experience
  • Prior experience supporting a Call Center is preferred 
  • Experience with Workday (HRIS), Google suite, Greenhouse, Conversant
  • Strong relationship building skills with ability to influence and communicate effectively across all levels of an organization
  • Successful track record of designing and implementing people programs
  • Understanding of various employment laws and their impact on day-to-day matters
  • Self starter with an analytical mindset and deep business acumen
  • Ability to work through ambiguity, think creatively, and roll up your sleeves 
  • Ability to handle multiple priorities simultaneously and navigate in a rapidly-changing environment
  • Solid communicator with proven experience influencing and collaborating cross-functionally, ideally with dispersed teams
  • Experience being the face of HR, representing policies and practices to managers and employees across the organization
  • An analytical mindset and high business acumen
  • BA / BS degree or equivalent experience

#LI-remote

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Voluntary Self ID Questionnaire (US)

At Instacart, we like to think of ourselves as a potluck—where everyone brings something new, different, and flavorful to the table. We believe our team’s wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and we’re committed to fostering diverse and inclusive teams that reflect the communities we serve.

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

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