We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.

Introducing Our Hybrid Working Model

As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work.  Learn more about our flexible approach to where we work.

 

 

OVERVIEW

Instacart's Trust & Safety team takes data-driven, customer-first approaches to identifying patterns of misconduct and activity resulting in damages on the platform. In this role you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.

The role will include a blend of areas from reviewing claim and settlement submissions, insurance claims and handling internal escalations to provide services through the Instacart platform and much more.

ABOUT THE JOB

  • Resolve customer & shopper account issues through timely email responses
  • Conduct investigations to detect misconduct and fraudulent behavior
  • Review, consolidate, and verify submission documents
  • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

ABOUT YOU

  • 1+ years experience in Claims, Insurance, Customer Support, or Hospitality related fields OR strong academic record
  • Strong communication and writing skills with strong attention to detail, grammar, brand tone, and voice
  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
  • Experience reviewing, verifying, and processing claim submissions
  • Ability to make critical and sensitive issues quickly in a fast paced environment
  • Operate within a high degree of confidentiality
  • Proficient in Excel/ Google Sheets
  • Basic understanding of SQL is a plus
  • Thorough and detail-oriented

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Voluntary Self ID Questionnaire (US)

At Instacart, we like to think of ourselves as a potluck—where everyone brings something new, different, and flavorful to the table. We believe our team’s wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and we’re committed to fostering diverse and inclusive teams that reflect the communities we serve.

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Please note: If you apply for more than one job, you will be asked to fill out the voluntary questionnaire for each application.  

Why are we asking?

In order to track our effectiveness in recruiting a wide range of talent, we invite all applicants to self-identify demographic information. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Self-identification categories 

  • Gender Identity: How a person identifies their gender, regardless of their gender assigned at birth. 
  • LGBTQIA: A person's sexual identity.
  • Race/Ethnicity: A person’s racial, ethnic or origin identity. 
  • Disability Status: A person’s physical or mental impairment which may limit one or more of their major life activities. Learn more here. 
  • Military Service: A person who has spent time serving in any branch of the military (retired or active). Learn more here
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