About you

You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Principal Product Designer in Operations Hub at HubSpot:

You’ll have a “seat at the table” from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
You’ll co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
You’ll never have to guess about how to get promoted. We support you with clear expectations and career paths.
You’ll be able to work where and how you work best: at home, the office, or any mix of both

About the product

Data is at the heart of HubSpot’s product experience. But getting all of your data in front of the right users and in a truly actionable state is incredibly challenging. We’re looking for a very senior designer to help design a cohesive, simple data management experience for HubSpot admins that will flex with them as their organization’s mature in their use of data to adopt more sophisticated business strategies.

Here’s what success in your role looks like

Having a strong understanding of what designing good quality consumer-grade products looks like
Having deep domain knowledge across all product areas
Being considered a master in uncovering new unmet user needs across the product
Using knowledge of root causes to investigate new problem spaces that span multiple groups
Having deep data analysis skills and a knack for improving our data collection systems
Helping team members engage more deeply with data
Modeling ways to gracefully shift gears as new information becomes available
Autonomously drive a project from the discovery to the execution phase
Be able to communicate with C-level executives
Define long term plans, and be able to break them down into smaller impactful milestones

You’ll love this role if you

Model “thinking like an owner” in terms of how a team should spend time & resources
Enjoy tracking multiple high complexity projects and helping create visibility in these areas
Are known for your communication artifact quality (decks, memos, etc)
Model best practices for knowledge sharing, collaboration and facilitation
Have a knack for helping others embrace change across multiple groups
Master the ability to appeal on both logical and emotional fronts when selling an agenda or vision
Clarify shared expectations across groups in service if a larger mission
Have the proven ability to break down resistance and anticipate pitfalls
Are experienced in fostering team health, mission, and purpose
Can confidently deliver clear, direct, and actionable feedback—and ask for it in return
Share our HEART values and practice growth mindset

About UX at HubSpot

Our UX team is a passionate and diverse group of ~300 product designers, content designers, researchers, and design ops folks globally who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. We design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. We strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too.

Want to know more about product design at HubSpot?

One more thing you should know…

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We really value people who bring unique perspectives and add new knowledge to our team.

You might not feel like you “check all the boxes” as you read this job post, but we hope you’ll apply anyway because we’ll take great care in working with you. 🧡

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.

If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

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Principal Product Designer, Operations Hub