As a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with HubSpot.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how HubSpot works.

Check out the Video below to learn more about the role from our Customer Support Specialists at HubSpot APAC.

In this role, you’ll get to:

Develop deep knowledge of the HubSpot software
Partner with our customers to effectively resolve issues through phone, email and chat.
Answer how-to questions and help customers navigate a variety of tools within HubSpot
Diagnose software issues and engage with our product and engineering teams using established processes
Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

Fluent in English and Japanese
Find creative problem solving fulfilling & challenging
Are self-motivated & eager to learn
Thrive in a dynamic environment and are comfortable with ambiguity
Adapt quickly to changing priorities and customer needs
Passionate about working with customers and finding solutions that make their goals possible
Outstanding communicator, articulate, fluid conversationalist
Interested in building technical skills and learning about HTML, CSS, APIs and more

In exchange you will get:

Unlimited Time Off policy and flexible work arrangements
Comprehensive Health Care Coverage
HubSpot equity and access to Employee Stock Purchase Plan (ESPP)
Comprehensive New Hire Onboarding & Training Program
Training (Tuition) Reimbursement
Free Books Program
Primary Caregiver Leave for a minimum of 16 weeks and Secondary Caregiver Leave for 6 weeks
Five Year Sabbatical
Annual Fitness Reimbursement
HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.

Please note that we are currently building a talent pipeline for this role for a projected headcount next term.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.

If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

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Customer Support Specialist (Japanese Speaking)

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