Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

  • A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
  • Paid holidays and flexible, take-it-as-you-need-it paid time off 
  • Equity in a rapidly growing startup backed by top-tier VCs
  • Monthly tech reimbursements
  • A culture built on innovation that values big ideas, no matter where they come from

 

Role Overview

As a Product Manager II, you are responsible for driving the strategy and execution of Housecall Pro's Identity and Access Management platform. You lead the technical infrastructure that powers secure identity management, access control, and authentication systems across our entire product ecosystem. Working with internal engineering teams as your primary customers, you own the product roadmap for core IAM capabilities that directly enable the Pro experience.

You own a technical product domain spanning identity lifecycle management, role-based access control, session security, multi-factor authentication, and API integrations. Your product strategy focuses on building scalable, secure infrastructure that other product teams can reliably consume to deliver customer value. Working closely with engineering, security, and cross-functional product teams, you define the right technical requirements, system architecture, and developer experience to accelerate company-wide product delivery.

The essence of a Product person at Housecall Pro is someone who is curious, adaptable, empathetic, and motivated to make a big impact on the customers we serve and the people we work with. We deeply know our customers, our industry, and our business. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Think

  • Identify technical opportunities and define product vision for IAM infrastructure using system analysis and security best practices
  • Analyze internal team requirements and technical constraints to inform product priorities
  • Write and present technical strategy documents and system architecture overviews

Explore

  • Collaborate with engineering teams, security stakeholders, and product teams to validate technical problems and co-create scalable solutions
  • Partner with internal development teams to understand API requirements and developer experience needs
  • Conduct technical research to evaluate authentication technologies, security frameworks, and integration approaches

Plan

  • Create and communicate a clear technical product roadmap balancing infrastructure foundations with feature enablement
  • Coordinate with engineering teams to align on system architecture and technical implementation approaches
  • Plan day-to-day operations of the product team in an agile environment

Build

  • Drive the execution of building APIs, authentication systems, and access control infrastructure while maintaining momentum across engineering teams
  • Collaborate with security and platform teams to develop technical specifications and integration guidelines
  • Lead technical optimization efforts to improve system performance, security posture, and developer experience

Launch & Learn

  • Pull together everything needed to effectively launch, measure, learn, and iterate quickly to improve platform performance and adoption
  • Create measurement plans to monitor API usage, system performance, and internal team adoption
  • Rapidly develop post-launch technical iterations based on engineering team feedback and system metrics

Qualifications:

  • 4+ years of experience in technical product management or software engineering with focus on infrastructure, APIs, or platform development
  • Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent work experience
  • Strong technical background with experience in system architecture, API design, and authentication/security systems
  • Experience building application-to-application integrations and developer-facing products
  • Experience using technical analysis tools and infrastructure monitoring systems

What will help you succeed:

  • Experience working within a high-performing technical product organization
  • Strong technical communication skills and stakeholder management experience, with ability to align internal engineering teams, security and risk stakeholders, and product teams around complex technical requirements
  • Demonstrated ability to deliver strategic technical outcomes in a fast-paced, evolving environment
  • Excellent analytical, organizational, and problem-solving skills with focus on scalable infrastructure solutions
  • Passion for developer experience and building platforms that enable other teams to succeed

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $108,000-$135,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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