Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.
Roles and Responsibilities
- Overall
- Actively supports company’s social media platform requirements such as Facebook, LinkedIn, YouTube, Instagram and forums
- Supports social media calendar management to ensure the content is published by the stipulated deadlines and within guidelines and design philosophies
- Traffic requests that come in across multiple BUs, audit and streamline current processes for better efficiencies
- Ensures operational excellence of the platforms day-to-day health and needs
- Social Media Strategy implementation
- Work closely with Social Media Manager, peers and strategic brand lead agency to implement the new FY’s ‘Culturfy’ strategy and pillar content
- Foster and strengthen new relationships with key influencers within the community via strategic lead agency’s influencer strategy
- Increase engagement across all platforms to achieve SMART KPIs for each for the new FY
- Coordinate with xfn teams to ensure brand consistency across all platforms and output
- Liaise with PMs, respective Comms teams to stay update on new products and features
- Lead discovery for new digital technology and/or social trends and better WOW
- XFN collaboration:
- Work closely with marketing and customer care teams to identify and plan responses to community members and customers in a professional, personable, and timely manner to foster engagement
- Work with the marketing and creatives to create high quality, engaging, relevant, and timely content
- Social monitoring and community management
- Reactive: Work closely with POC to field requests for trend identification
- Deploy social listening tools to monitor positive/negative comments and topic trends
- Strive to boost engagement and resolve any potential conflicts that may affect brand reputation
- Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback
Requirements
- Bachelor’s degree in Marketing or relevant field
- Experience in community management for a telco/ retail-centric business
- Familiar with social media platforms
- Proved work experience as a community manager for a notable brand
- Excellent verbal communication and writing skills
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Attention to detail, ability to multi-task and crisis manage
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Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.
Please contact careers@hogarth.com if you need the job advert or form in another format.
Data
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When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.