Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

A Hybrid working model

We have embraced a hybrid working model, which allows our employees to split their time between the office and other locations. The expectation is that working life at Hogarth will involve working from the office for an average of 4 days per week for most people . Please speak to the Talent Acquisition team to find out more information.

What does an Account Manager do at Hogarth?

Our Account Managers are responsible for end-to-end localisation project delivery. They are responsible for delivering projects on time, on specification and on budget. They must demonstrate a good understanding of localisation and project management tools, with excellent linguistic skills and best-practice methodology. The Account Manager is the key point person for their projects. Account Manager’s relay information about timing, scope, budgets, resources and changes to the project plan.

They have good problem-solving skills and a passion for Languages, production, marketing and advertising and a desire to learn.

Reporting lines and key stakeholders:

This role reports to the Production Lead/Group Account Director

Requirements

The key day-to-day project management contact for clients
Proven skills and understanding in print, moving image, digital localisation and adaptation across 30+ languages.
Proven roll out of TVC, OOH and Creative Communication.
Experience in managing projects with detailed copy, B2B communication such as brochures, pamphlets, KV, broadcast and media campaigns.
Excellent client communication and Project management skills.
Managing packaging and website projects
Displays understanding of client’s needs to deliver high satisfaction levels and share feedback with wider team and escalate any delivery concerns to their manager
Accountable for ensuring all team members are aware of timelines and deliverables.
Responsible for managing the client relationship with a focus on delivery and production strategy.
Acts as the primary client contact for localisation project delivery, structuring regular status and communications with clients, defining scope and approach, setting and managing expectations and deliverables, and troubleshooting issues as they arise and if required escalating to their manager.
Works with client brands and agencies to ensure a clear understanding of the production brief, deliverables and timeline for each project and relays those details to other members of the team as necessary.

Collaboration

Partners with Client Service, Production and Finance to ensure a smooth process, proper resource allocation and a superior end result.
Demonstrates strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables.

Process

Manages small-to-medium projects independently, from initiation through to completion (briefing to billing)
Works with cross-functional teams in a fast-paced agency environment
Takes responsibility for quality of transcreation and Languages services delivered to the client.
Update glossaries and maintains Translation Memories to capture client feedback/preferences.
Manages client objectives, budget, expectations, deliverables and timelines and communicating changes/directions to team members.
Keeps projects on track through clear task lists, timing schedules, risk register, trackers, servers, status and contact reports.
Participates actively and can knowledgeably articulate status internally or during client interactions.
Identifies improvements to existing workflow and processes.
Identifies potential project risks and develops contingency plans and if needed, escalates to Senior Transcreation Account Manager and/or Transcreation Team Lead
Liaises with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications.
Ensures the highest quality is delivered to clients at all times.

Financials

Owns project budget and tracking of all ongoing costs throughout project life cycle, reconciles estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients.
Manages of POs, financial reporting, tracking, billing against project budgets

REQUIREMENTS:

Minimum 3 years working experience as an Account Manager
Relevant tertiary qualification
Client service experience
Experience working with/for a production facility is an advantage.
Experience working with/for an advertising agency is an advantage.
Knowledge of technical elements of video – i.e. formats, delivery options, uploads, compression, web platforms (YouTube etc) etc.
Knowledge of the editing and post-production process for video
Experience of working on integrated campaigns (Print, Digital and Video) essential
High level of IT literacy, including usage of spreadsheets
Strong numeracy skills
Prioritisation, time management and attention to detail
Resilience and ability to work under pressure.
Fluent oral and written English essential, other languages desirable.
Strong interpersonal skills
Highly organised, detail oriented, customer focused, proactive and possess excellent communication skills with a clear understanding of international brand challenges.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please contact careers@hogarth.com if you need the job advert or form in another format.

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Account Manager

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