At HelloFresh, our mission is to change the way people eat - forever. From our 2011 founding in Europe’s vibrant tech hub Berlin, we’ve become the global market leader in the meal kit sector and inspire millions of energised home cooks across the globe every week.

About the job

Our Customer Care Representatives are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilience and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

Being the first point of contact for our customers.
Providing general support and building engaging relationships on each and every customer call or interaction.
Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
Investigating and resolving customer complaints and feedback.
Work towards the Customer Care team KPI’s and targets set by the management team.
Report and document any kinds of issues to the responsible departments.
Actively suggest ways to improve internal procedures and processes.
Run internal projects
Make every effort to support and positively reflect the HelloFresh brand to others
Being an expert regarding company policies, tools and systems

Who we are looking for

Ideally first experiences in Customer Service
Demonstrating confidence while using all different channels (Phone, Email, Chat, Facebook Direct Messenger)
Strong Customer Service attitude always keeping the customer in mind
Communicate to our customers in a highly positive manner
Reliability, friendliness, listening skills, self-organising skills, Teamplayer

What we offer

The chance to have a serious impact on a newly-built business in an exciting growth phase
A vibrant, international environment
A guaranteed steep learning curve & boost for your career
Competitive compensation
Range of employee benefits (Health Insurance - also for dependents, referral bonus, Long Service Leave, Deminimis, Long Service Bonus)

Are you up for a challenge?

Please submit your complete application below including your earliest starting date.

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Are you aware that this role is based out of Manila, Philippines? *

Do you have Philippinian citzenship or a valid working permit / visa to work in Philippines? *

What is your earliest starting date?

Which customer care channels do you have experience using? (e.g Voice / Chat / Email / Facebook)

What Gender Do You Identify As? *

Dear potential new HelloFresher,

we are thrilled to see your interest in our positions here at HelloFresh! We genuinely care about diversity and inclusion. We hope you can answer our question, which will be used to analyze and improve our diversity and inclusion efforts.

Please, note that by sharing 'how you identify', you explicitly consent to the processing of this information and to HelloFresh adding this information to an aggregated data set, which will be used for analysis. Should you choose to not participate, please select “Prefer Not to Disclose”. Not participating will not have any negative impact on your application, and your answer will not be identified with you individually.

We thank you in advance!

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Have you been previously employed by HelloFresh SE, Hellofresh SE & Co.KG, or HelloFresh Deutschland Produktions SE & Co.KG? *

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Customer Care Agent - Manila, Philippines (m/f/x)

About the job

Who we are looking for

What we offer

Are you up for a challenge?

Apply for this Job