If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

As a Junior Retail Account Manager, your mission is to drive growth across a diverse set of partners - many just starting their digital journey. You'll activate underperforming stores, improve catalogs and conversion, and ensure partners make the most of Glovo’s tools and promotions. This hands-on role lets you directly impact orders, GMV, and partner success, while shaping the rollout of new tech solutions and category improvements in the market.

THE JOURNEY

  • Support Day-to-Day Partner Operations
     Act as the main point of contact for assigned retail partners, ensuring timely communication and resolution of daily issues. Collaborate with cross-functional teams (catalog, ops, finance, tech) to solve partner blockers.
  • Drive Store Activation & Order Growth
     Identify low-performing or 0-sales stores and take ownership to bring them live by resolving technical, catalog, or content issues. Monitor and support improvements in monthly orders (MoM) and activation rate.
  • Assist in Partner Performance Optimization
     Track key metrics (e.g. order volume, availability, conversion, prep time), and support execution of corrective actions. Surface insights and propose improvements to boost performance and user experience.
  • Ensure Smooth Partner Onboarding
     Support the onboarding process for new stores by ensuring complete catalogs, visibility setup, correct configurations, and seamless go-live coordination.
  • Improve Conversion and User Experience (UX)
     Assist in analyzing and addressing issues impacting conversion rates (CVR), such as missing visuals, poor ratings, and incomplete product listings.
  • Coordinate Marketing & Promo Execution
     Support in planning and launching marketing actions (e.g., promo ingestion, homepage bubbles), ensuring smooth coordination between partners and internal teams.
  • Enhance Partner Engagement
     Maintain good relationships with retail partners by providing responsive support, educating them on our tools and processes, and escalating issues when needed.
  • Track and Report Progress
     Keep records of store statuses, blockers, and next steps. Contribute to weekly and monthly reporting by updating trackers and summarizing key results and challenges.

WHAT YOU WILL BRING TO THE RIDE

  • Bachelor’s degree (Business, Marketing, Economics, or related field) OR relevant practical experience.
  • 1–2 years of experience in account management, sales, retail, or operations (internships or part-time roles count).
  • Comfortable working with Excel/Google Sheets and able to build trackers, reports, and performance summaries.
  • Data-driven mindset with ability to interpret KPIs
  • Basic understanding of e-commerce or retail operations
  • Strong written and verbal communication in English and Georgian
  • Customer-oriented mindset: ability to build trust and maintain relationships with partners.
  • Collaborative team player, comfortable working cross-functionally.
  • Structured and detail-oriented, able to juggle multiple partners and tasks at once.
  • Proactive attitude: takes initiative to identify blockers and drive solutions.
  • Flexibility and resilience to adapt to challenges and changes quickly.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

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It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

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In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

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