Manager of Retail Operations - Facilities & IRL Activations

Overview

We are a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth.  In 10 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places.  We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

Glossier is looking for a Manager, Retail Operations - Facilities & Activations - a highly organized, execution-driven individual who is equipped with experience in retail operations, experiential activations and facilities management. As a member of the Retail Operations team, this person will play a key role in supporting our retail stores in delivering exceptional experiences and driving results. This dynamic role will be responsible for facilities management across our retail store fleet and will oversee the operations of our Glossier IRL (in real life) activations, pop-ups, and permanent stores through leadership of cross-functional project teams and providing operations solutions and support. 

Six Month Expectations 

• Lead operations for all (in real life) activations, working with cross functional teams to manage all components of activation operations including, but not limited to, staffing, inventory, line management, and technology.
• Partner with Marketing team to produce in person programming for IRL experiences 
• Lead cross functional new store opening (NSO) meetings, including ownership and maintenance of NSO project plan.
• Manage day-to-day facility operations, including scheduling, dispatching and coordinating vendors with on-site Retail Leadership in response to retail facilities needs. Act as the primary point of contact to retail store leaders, driving consistent process and execution and being the point of escalation for all facilities issues.
• Develop processes and tools to efficiently manage care of fixture repair and replacements to maintain acceptable maintenance levels for all customer and employee facing spaces. Act as relationship manager with Service Channel, optimizing platform to ensure all repairs and maintenance are occuring in a timely manner.
• Prepare and manage the facilities budget, track expenses, and ensure cost-effective operations. Manages financial duties, such as invoice reconciliation, vendor payments, PO management.
• Engage in communication with external parties to develop and maintain vendor relationships. Negotiate and manage contracts with service providers and vendors for service, warranty and preventative maintenance (HVAC, Fire Alarm system/monitoring, cleaning, etc.)
• As a member of the retail operations team, provide general retail operations guidance including basic retail technology and inventory support.

Twelve+ Month Expectations

• Develop a prioritized list of capital improvements for existing store fleet, managing the approval process with senior leaders.
• Identify efficiencies and opportunities to improve the operations of IRL (in real life) activations by developing an operational toolkit to ensure consistent and high quality delivery.
• Assess and evolve facility management tools and processes to ensure that retail stores are conducting consistent facility reviews and upkeeping the brand standards in each store.
• Evolve invoice and billing processes to improve efficiency and oversight of facilities budget.
• Promote company culture through best in class maintenance practices and processes within the retail environment
• Build trusting relationships with Construction, Marketing and Retail leaders  

Qualifications 

• 5+ years of experience in retail operations, event planning, or facilities management - retail experience preferred
• Excellent written and verbal communication, including to external and executive audiences
• Proven organizational skills and a high level of attention to detail with the ability to manage multiple projects through strong prioritization and planning skills
• Self-starter with ability to exercise independent judgment and discretion and tackle any issue that may arise
• Adaptability to changing requirements and needs of growing business
• Ability to travel within the US and internationally (travel less than 25%)

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

• The estimated annual pay range for this role is $75,000 - $98,000 annually
• There may be future opportunities for continued pay progression based on continued strong performance in the role.
• Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits. Learn more at the Glossier Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience. 

NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19. Glossier is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

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