Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

Do you thrive in a fast paced and dynamic environment? Do you enjoy mentoring and leading a team to achieve common goals? If yes, we may have the role for you!

Global Relay is seeking an exceptional Administration Team Lead to inspire, empower, and nurture our spirited team of Admin go-getters. Collaborating hand-in-hand with the Office Manager, you’ll play an important part in ensuring the seamless business operations of our 60,000 square foot Gastown office.

This is an opportunity to lead the front lines of our global organization, who are the driving forces behind our world-wide customer support. Take charge of maintaining office efficiency, ensuring onsite security compliance, and keeping a keen eye on office supplies, equipment, and vendor deliveries.

If you’re looking to make an impact, this opportunity is tailor-made for you! Join us now and embark on a thrilling journey with Global Relay.

This role will be fully onsite at our Gastown office. It may also require you to work on statutory holidays.

Your responsibilities:

Supervising and supporting the Vancouver Administrative team, including delegation of tasks and ensuring quality and completion of tasks/projects in a timely manner
Completing and administering performance appraisals for team members, including goal setting, professional development and role progression. Mentoring and guiding the professional and technical development of team members
Providing continuous feedback, addressing underperformance, and recognizing the individual strengths and contributions of your team members
Managing day to day operational aspects of the team and coordinating workload and shift planning
Participating in team recruitment process and evaluation (i.e. screening resumes, conducting interviews)
Managing leave requests and absences, ensuring sufficient coverage within the team throughout the year (including Statutory Holidays)
Cultivating and maintaining a culture of high performance, professionalism, collaboration, and continuous improvement
Organizing and conducting weekly meetings to review team updates and progress
Conducting office and safety orientations for new hires at Global Relay
Collaborating with the Culinary team and building maintenance on loading supply deliveries
Acting as the liaison with the building manager for any issues that arise during the Office Manager’s absence
Providing backup support on all Administration duties and responsibilities as required
Assisting with the annual holiday party and other Company events as required

About you:

5+ years of recent relevant experience in an Office management and leadership role
High attention to detail and multi-tasking in a fast-paced and ever-changing environment
Ability to problem solve and work with minimal supervision and direction
Strong communication skills, both verbal and written
Excellent interpersonal skills and a demonstrated ability to work effectively with others
Demonstrated ability to prioritize tasks
Must exercise discretion and confidentiality at all times
Good calendar management and project management skills
Experienced in planning and booking domestic and international travel arrangements
Excellent organization, prioritization and time management skills
Strong knowledge of MS Office Suite, including Outlook, Work, Excel, and PowerPoint
Working knowledge of CRM systems such as Salesforce

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base Salary Range:

$60,000—$70,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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This is an in-office opportunity. Are you generally able to work from our Vancouver office (in Gastown) 5 days per week? *

This position serves our East Coast customers, and may require a 6 AM start time. Would you be available to begin your workday at that time? *

GDPR Notice *

Upon submission of your application, the personal data contained in your application will be collected by Global Relay Communications Inc. (“Global Relay” or “Controller”), whose headquarters are located at 220 Cambie Street, 2^nd Floor, Vancouver, BC, Canada, V6B 2M9. Global Relay can be contacted at (604) 484-6630. Global Relay’s data protection officer is Laurence Lafond, who can be contacted at privacy@globalrelay.net.
Your personal data will be processed for the purposes of managing Global Relay’s recruitment related activities. This includes organizing and conducting interviews, assessing your suitability for the role, organizing and conducting tests (as applicable) and evaluating the results of such tests, and other processing activities that Global Relay deems necessary in the recruitment and hiring process. This processing is permitted under Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR) and Article 6(1)(f) of UK General Data Protection Regulation for the purpose of Global Relay’s legitimate interests, which include growing the business and recruiting and hiring personnel best suited for roles at Global Relay. Further information on our legitimate interests may be available upon request. If you are applying for a role in the UK and Global Relay processes personal data relating to criminal offences or convictions under Article 10 of GDPR and UK GDPR, Global Relay will do so on the condition of “consent” as permitted under Section 29 of Schedule 1 of the Data Protection Act, 2018 (c.12). Global Relay may utilize automated decision and profiling tools, such as Predictive Index, to assist in determining whether a candidate is suitable for a particular role. Failure by an applicant to provide personal data required by Global Relay for the recruitment and hiring process may result in the applicant being removed from consideration for the role.
Global Relay is headquartered in Canada. Accordingly, upon submission, your personal data will be transferred to Canada, which is considered by the European Commission to provide adequate protection for the collection of personal data from EU data subjects. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf, and may be shared with other third party service providers to the extent necessary for the assessment of candidates, to conduct tests for applicants or perform other due diligence necessary in the recruitment process (including, for example, credit checks or criminal offence checks). Where personal data is transferred to counties that are not considered to provide adequate protection by the European Commission (e.g. the United States), the transfer of your personal data to third parties in those countries will be transferred under additional safeguards permitted under GDPR, such as Standard Contractual Clauses.
If you are rejected from a role your personal data will be retained by Global Relay, by default, for 365 days from the completion of your submission for a particular role. Under the GDPR, you have the right to data portability, to request access to your personal data, to request that your personal data be rectified or erased, to request that processing of your personal data be restricted, and the right to object to processing. You also have the right lodge a complaint with an EU supervisory authority. To the extent that you have questions or concerns about your personal data, please reach out to privacy@globalrelay.net.

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Team Lead, Administration

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