Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

Global Relay is seeking an experienced Senior Technical Product Manager (TPM) to join our Archive Product Management team. In this role, you’ll own specific components and features of the Archive portfolio that drive platform scalability, availability, and resilience across our message ingestion and enrichment pipeline.

You’ll collaborate closely with agile teams, fellow Product Managers, UX, and customer-facing teams to deliver on the product roadmap - bringing forward new initiatives and impactful features through the full development cycle. Your work will directly influence enterprise clients across industries such as finance, insurance, healthcare, and energy.

Senior TPMs play a key role in delivering the product roadmap, partnering with Product Managers to ensure priorities are clear, achievable, and strategically aligned. They reliably lead large, complex initiatives that often span multiple teams. Responsibilities include guiding early requirement discovery and analysis, translating them into releases, epics, user stories, and acceptance criteria. Senior TPMs also work hand-in-hand with Team Leads, Architects, and UX/UI to ensure high-quality design outcomes.

Day-to-day, TPMs actively participate in (and often lead) agile ceremonies - refining backlogs, planning sprints, accepting completed stories, tracking progress, and managing key release activities such as documentation and training.

Your responsibilities

Working in a dynamic team environment, the Senior TPM is responsible for:

Responsible for delivery of components / features in alignment with strategy and the broader roadmap for Reporting.
Lead large complex initiatives from roadmap to delivery with minimal support & guidance from product managers.
Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills.
Recognized as a go-to expert and natural leader within your product line.
Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts.
Understand the design, business logic, and technical architecture of their platform components, and how those components interact with the rest of the platform.
Identify and coordinate cross-component dependencies throughout the development process.
Proven ability and success at presenting to the team, the business, C-level, and customer stakeholders
Collaborate with Product Management, Sales, Support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap.
Recognized as a go-to expert and natural leader within your product line.
Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase.
Facilitating daily stand-ups, backlog refinement, sprint planning, demos, retrospectives, and other team meetings with your agile team(s)
Support Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities.

About you:

6+ years of experience as a technical program/product manager or product owner.
Hands on experience with backend services and APIs
Ability to communicate effectively with technical, business, and C-level executives.
Strong requirement development & management skills (elicitation, analysis, use case modeling, workflow, documentation, etc.)
Experience leading cross-team initiatives and collaborating with stakeholders across the organization
Experience with Agile and Scrum development methodologies.
Experience planning, monitoring, and reporting on project status for multiple initiatives/teams
Experience with enterprise software and Software-As-A-Service (SaaS).
Degree in Engineering, Computer Science or related technical field.

Nice to have's:

Experience as a software developer/engineer
Experience implementing and overseeing APIs
Experience with distributed architectures & systems
Experience with large scale performance and scalability

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$130,000—$150,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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Upon submission of your application, the personal data contained in your application will be collected by Global Relay Communications Inc. (“Global Relay” or “Controller”), whose headquarters are located at 220 Cambie Street, 2^nd Floor, Vancouver, BC, Canada, V6B 2M9. Global Relay can be contacted at (604) 484-6630. Global Relay’s data protection officer is Laurence Lafond, who can be contacted at privacy@globalrelay.net.
Your personal data will be processed for the purposes of managing Global Relay’s recruitment related activities. This includes organizing and conducting interviews, assessing your suitability for the role, organizing and conducting tests (as applicable) and evaluating the results of such tests, and other processing activities that Global Relay deems necessary in the recruitment and hiring process. This processing is permitted under Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR) and Article 6(1)(f) of UK General Data Protection Regulation for the purpose of Global Relay’s legitimate interests, which include growing the business and recruiting and hiring personnel best suited for roles at Global Relay. Further information on our legitimate interests may be available upon request. If you are applying for a role in the UK and Global Relay processes personal data relating to criminal offences or convictions under Article 10 of GDPR and UK GDPR, Global Relay will do so on the condition of “consent” as permitted under Section 29 of Schedule 1 of the Data Protection Act, 2018 (c.12). Global Relay may utilize automated decision and profiling tools, such as Predictive Index, to assist in determining whether a candidate is suitable for a particular role. Failure by an applicant to provide personal data required by Global Relay for the recruitment and hiring process may result in the applicant being removed from consideration for the role.
Global Relay is headquartered in Canada. Accordingly, upon submission, your personal data will be transferred to Canada, which is considered by the European Commission to provide adequate protection for the collection of personal data from EU data subjects. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf, and may be shared with other third party service providers to the extent necessary for the assessment of candidates, to conduct tests for applicants or perform other due diligence necessary in the recruitment process (including, for example, credit checks or criminal offence checks). Where personal data is transferred to counties that are not considered to provide adequate protection by the European Commission (e.g. the United States), the transfer of your personal data to third parties in those countries will be transferred under additional safeguards permitted under GDPR, such as Standard Contractual Clauses.
If you are rejected from a role your personal data will be retained by Global Relay, by default, for 365 days from the completion of your submission for a particular role. Under the GDPR, you have the right to data portability, to request access to your personal data, to request that your personal data be rectified or erased, to request that processing of your personal data be restricted, and the right to object to processing. You also have the right lodge a complaint with an EU supervisory authority. To the extent that you have questions or concerns about your personal data, please reach out to privacy@globalrelay.net.

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Senior Technical Product Manager - Archive Services

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