Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your Role:

Global Relay requires a leader in product management to drive significant new capabilities in Global Relay’s Unified Communications Platform (Global Relay Message). The Group Product Manager (GPM) assumes business ownership of specific business or technical areas of the Global Relay Unified Communications product line. The GPM develops a strong technical understanding for their area as well as engage closely with Strategic Product Managers to understand the market and how to add value to their area to align with the Global Relay Message strategy.

The Group Product Manager will work closely with their peers to define stand-alone and cross-cutting features and capabilities for their product area and product. Group Product Managers may also directly manage Technical Program Managers / Technical Product Owners working on major components of their product area.

Your Job:

Understand the Unified Communications product area and how it fits into the product line providing business value to our core markets
Work directly with the business team(s) and customers/prospects to understand how Global Relay services provide the capabilities required to be successful in their jobs
Become knowledgeable about Global Relay’s market, competitive solutions, and business opportunities and provide high value solutions.
Serve as primary product expert (functional, not technical) for the product area for which you are responsible
Collaborate with the Strategic Product Manager, Business Development, and other key stakeholders to define and align the roadmap covering your service area within the product line strategic roadmap
Define and prioritize business area needs to be addressed and be responsible for the associated high level business requirements
Communicate scope requirements within Global Relay using the most suitable format, including themes, initiatives, epics, user stories, workflows, use cases, narratives, and other appropriate methods
Collaborate effectively with Technical Program/Product Managers, Architects, and Development to break work down into small increments that can be released to market
Communicate the business value of features/solutions in your service area to the business and customers
Understand the design, business logic, and technical architecture of their business area and how those components interact with the rest of the platform
Coordinate cross-product dependencies within the Product Management team
Managing the product lifecycle including managing successful product launches and product end-of-life
Support marketing, sales, and support through leading the development and maintenance of various technical marketing collateral
Manage and mentoring direct reports in their service area as they define and prioritize requirements, plan and monitor projects, conduct one-on-ones, reviews, coaching/training, and ensuring appropriate workload

About You:

3+ years of senior product management experience in a large program for a SaaS or enterprise software company
10+ years of product management experience working with Front End Development (UX/UI), micro services or SOA, internal and external API integrations, and third party integration
Experience in communication services, such as telco service integration, WebRTC, or real-time messaging is desired
Ability to effectively interface with customers and all stakeholders within the organization
Experience working with cross-functional teams that include engineering, sales, and marketing staff
Strong requirement elicitation, analysis, workflow design, domain modelling, use case modeling, and documentation skills
Experience delivering services across desktop and mobile platforms
Strong collaboration and problem solving skills along with excellent verbal and written communication skills
Experience working in a Lean/Agile development environment is an asset
Strong technical background is desired

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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Upon submission of your application, the personal data contained in your application will be collected by Global Relay Communications Inc. (“Global Relay” or “Controller”), whose headquarters are located at 220 Cambie Street, 2^nd Floor, Vancouver, BC, Canada, V6B 2M9. Global Relay can be contacted at (604) 484-6630. Global Relay’s data protection officer is Laurence Lafond, who can be contacted at privacy@globalrelay.net.
Your personal data will be processed for the purposes of managing Global Relay’s recruitment related activities. This includes organizing and conducting interviews, assessing your suitability for the role, organizing and conducting tests (as applicable) and evaluating the results of such tests, and other processing activities that Global Relay deems necessary in the recruitment and hiring process. This processing is permitted under Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR) and Article 6(1)(f) of UK General Data Protection Regulation for the purpose of Global Relay’s legitimate interests, which include growing the business and recruiting and hiring personnel best suited for roles at Global Relay. Further information on our legitimate interests may be available upon request. If you are applying for a role in the UK and Global Relay processes personal data relating to criminal offences or convictions under Article 10 of GDPR and UK GDPR, Global Relay will do so on the condition of “consent” as permitted under Section 29 of Schedule 1 of the Data Protection Act, 2018 (c.12). Global Relay may utilize automated decision and profiling tools, such as Predictive Index, to assist in determining whether a candidate is suitable for a particular role. Failure by an applicant to provide personal data required by Global Relay for the recruitment and hiring process may result in the applicant being removed from consideration for the role.
Global Relay is headquartered in Canada. Accordingly, upon submission, your personal data will be transferred to Canada, which is considered by the European Commission to provide adequate protection for the collection of personal data from EU data subjects. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf, and may be shared with other third party service providers to the extent necessary for the assessment of candidates, to conduct tests for applicants or perform other due diligence necessary in the recruitment process (including, for example, credit checks or criminal offence checks). Where personal data is transferred to counties that are not considered to provide adequate protection by the European Commission (e.g. the United States), the transfer of your personal data to third parties in those countries will be transferred under additional safeguards permitted under GDPR, such as Standard Contractual Clauses.
If you are rejected from a role your personal data will be retained by Global Relay, by default, for 365 days from the completion of your submission for a particular role. Under the GDPR, you have the right to data portability, to request access to your personal data, to request that your personal data be rectified or erased, to request that processing of your personal data be restricted, and the right to object to processing. You also have the right lodge a complaint with an EU supervisory authority. To the extent that you have questions or concerns about your personal data, please reach out to privacy@globalrelay.net.

Our company offers both hybrid and in-office work arrangements. Which statement most accurately reflects your preferred/required working environment? *

Note: there is an expected minimum of 2-3 days p/week of working in office (potentially more, depending on the role). This is not a fully remote work opportunity.

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Group Product Manager – Unified Communications

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