About the Company
Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.
Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.
At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.
In India, we have a hybrid work policy. Employees are expected to work from the office in Gurgaon part of the week. We believe our hybrid approach increases productivity through more in-person collaboration where possible.
The Department: Platform
Our Platform organization’s purpose is to enable Gemini to scale effectively and empower our engineering teams to focus on building innovative financial products and experiences for individuals around the world.
The Role: Senior Resilience Management Analyst
As a Senior Resilience Management Analyst you will be responsible for the implementation of our policies and procedures, and coordination of risk assessments and audits within the Technology department as a whole. Working as part of our broader Production Engineering Team, this position will be a key personnel in coordinating around BCM, Governance within incident and problem management, and auditory functions for the Gemini technology group which are in adherence to local, federal, and international regulations. An ideal candidate will have strong focuses in risk management, cross team collaboration, and providing overall technology governance and improvements to processes which lead to the stabilization of the overall ecosystem.
This is a hands-on position, working across the technology department, and cross-functionally across Gemini in partnership with Product, Risk, Audit, and Customer Support. You will be actively involved in the expansion of our BCM program, incident triage (when needed), auditing process, and refining team processes. You will coordinate with teams from across the organization in multiple aspects including getting projects safely delivered quickly, becoming a beacon of clairvoyance for audits, and rallying team members when needed end-to-end. You possess a strong sense of ownership and a desire to improve on every iteration. The core values of Gemini are heavily ingrained into this role and will grow to be a shining exemplar of the primary principles prized by the organization.
Responsibilities:
- Track, review, and report on the implementation of technology processes (eg., Incident, Problem and BCM)
- Help technology teams design and optimize their processes, in line with Gemini’s policies
- Help technology teams manage and report on their operational responsibilities through metrics and dashboards
- Work with Audit and Risk departments to conduct audit and risk assessments of Technology
Qualifications:
- Knowledge of typical technology support frameworks. Eg ITSM, ITIL
- Knowledge of reporting or BI tooling. Eg. Looker
- Knowledge of ITSM tooling and processes, eg. Jira, Rootly (incident-Problem Management tool), Service Catalog and CMDB
- Experience writing technical documentation or designing knowledge bases
- Experience with toolings, e.g. git, github, confluence and G-suite
- Knowledge of Agile methodologies
- Experience with internal and external technology audits
- Experience with incident and problem management, BCM and overall operational resiliency
- Experience engaging with highly technical teams in order to achieve appropriate resolution outcomes in a fast paced environment
- Comprehension of devops best practices
- Competitive base salary
- Benefits
- Discretionary annual bonus
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.