Fulfillment Operations Professional

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it.

Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

About You and The Role  

As a member of Zipline's Fulfillment operations team in Kenya, you'll be responsible for building a strong supply chain of health commodities to enable health facilities to provide the best services to their patients. By joining us, you'll contribute to providing healthcare access for all. Your main responsibilities will involve performing and coordinating various tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner. At Zipline, we believe that where you live should not influence your access to vital medical supplies. If this opportunity sounds like something you'd want to be a part of, then keep reading.

What You'll Do  

As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products, medical products and animal health products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner. By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:

As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products, medical products and animal health products are delivered from our distribution centers to healthcare facilities in a safe, reliable, and fast manner. By joining us, you will be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:

Customer Service & Order Fulfillment: 

• You will be the first line when it comes to fielding orders from customers & ensuring they have high-quality & excellent experience.
• Responding to calls from customers and collaborating with other members to process their orders.
• Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.

Inventory & Warehouse Management:

• Leading the storage and management of health care commodities at the distribution center, with tasks including but not limited to forecasting commodities, managing requisitions, engaging suppliers, and documenting.
• Leading the storage and management of operations consumables inventory and ensuring that operations teams have the right quantity of consumables at all times.

Quality Management and Safety

• Working with a team to perform daily quality control, self-audits and actions that comply with the Quality Management System.
• Adhering to all standard operating procedures and ensuring that operations are being executed under the prescribed safety standards.

Stakeholder Management

• Ensuring Operational continuity by engaging effectively with operational stakeholders with the sole purpose of building effective relationships that lead to positive operational outcomes.
• Gathering regular feedback from stakeholders and escalating issues for quick resolution.

Continuous Improvement

• Self: Adhering to all training and development requests aimed at setting you on a defined growth path by improving your skill set.
• Operations: Building a culture of continuous improvement by consistently developing new and more efficient ways of executing operations at scale.

Program or Project Management

• Ensuring that all projects assigned to you have been completed on time, with the best quality outcomes achieved.
• Collaborating effectively with other cross-functional teams on various operations-related issues or projects.

What You'll Bring  

• Preferred: Bachelor of Science in Pharmacy
• Must be registered by PPB and have a valid practice license
• Full professional proficiency in spoken and written English
• 2+ years of practical experience in a laboratory setting, manufacturing plant, hospital or clinic
• Passionate about making sure that each component of our supply chain and order processing is handled perfectly
• Proactive with excellent organization and attention to detail
• Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
• Must be eligible to work in Kenya

WHAT ELSE YOU NEED TO KNOW   

• Must be willing and able to work nights/weekends on shifts
• This is a full-time position based in Awasi and will require relocation to the Kisumu area
• This job will require standing, walking and lifting products and objects regularly
• Women are encouraged to apply, as we believe a balanced team is critical for success

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.