Director of Physician Offices

Our Vision is to be the best choice for healthcare in our community

Job Title: Director of Physician Offices

Dept.: Administration

Reports to: Chief Operating Officer

Job Summary: Responsible for overseeing all operational aspects of multiple assigned physician offices and ancillary departments

We are looking for a dynamic leader to join our growing team. The candidate should have 8 years minimum in a leadership role in ambulatory healthcare environment (Primary Care and/or Specialty). The role will require strong leadership abilities of working closing in a dyadic relationship with Physicians and leading your multiple Associate Directors.

Essential Functions of the Position: 

• Manages staff Directs, trains, coaches and oversees Associate Directors, Managers, and Supervisors Completes performance evaluations on assigned Associate Director, supervisors and managers, and assists in the completion of staff member evaluations
• Reviews and approves completed performance evaluations
• Assists Associate Directors, Managers, and Supervisors with coaching, counseling, and problem resolution Reviews and investigates information related to issues or concerns prior to employee reprimand or staffing changes
• Maintains and monitors attendance of Associate Director, supervisors, managers, providers, and staff Coordinates staffing needs and schedules for all assigned departments to include PTO requests or staffing shortages
• Recruits and interviews candidates for open positions and extends offers as approved including supervisory and provider openings
• Completes new hire and termination process for assigned departments
• Makes recommendations and changes related to staffing needs
• Attends and/or holds monthly staff meeting for assigned departments
• Monitors uniform and ID badge compliance
• Addresses and coordinates training needs of departments and providers
• Develops and maintains criteria based job descriptions and evaluations for all assigned departments and positions
• Handles unemployment issues, hearings, and grievances
• Assists providers and practice sites Coordinates CME trips and courses for providers as needed
• Sets up new provider offices, new locations and oversees mergers of practices
• Evaluates staffing needs Assesses and orders computer and phone needs through IT
• Arranges for and/or purchases decorations and office furniture needed
• Assesses needs and orders all equipment and supplies
• Assists new provider(s) with information and selection of cell phone(s)
• Arranges for and/or provides Intergy/iEHR training for new providers and staff
• Provides on-site support for “go lives” on Intergy and iEHR and continuing support
• Coordinates training for provider with transcription and orders recorder
• Completes appointment templates in Intergy for new providers
• Creates room schedules as needed for assigned departments
• Maintains scheduling set ups, reason codes, and procedure codes
• Schedules Compliance and HIPAA Privacy and Security training for providers and staff
• Schedules new providers with marketing for photos, and snap shot information to be obtained
• Arranges division meetings with Administration
• Orders signage for the office including door signs
• Facilitates office communication Schedules and attends meetings as required and necessary
• Prepares agendas to include old business, and ensures concerns and issues that arise are researched and resolved, and notifies provider(s) and administration of the resolution, as appropriate
• Notifies and educates supervisors and providers of new policies and procedures or changes
• Provides flow of information between providers, management, and staff
• Handles and resolves escalated patient complaints Ensures that all HIPAA/OSHA violations are documented on the correct forms and sent to Physician Support Services and that appropriate training has been arranged to correct the issue
• Communicates with other departments, including ancillaries, and administration regarding department issues as needed Handles correspondence with hospitals, nursing homes, surgery centers, and answering services
• Creates call schedules and maintains them as assigned
• Assists providers as needed with CME, associations, and personal matters
• Assists support departments in obtaining information from providers Manages work flow within their assigned departments
• Creates and makes changes to users and security in Intergy
• Practice Administration Addresses delinquent or problem employee and provider tasks, unresolved encounters, open Encounter Notes, schedules, and billing issues
• Implements new work routines or changes to improve efficiency and effectiveness
• Addresses software, hardware, phone, and Quick Q system issues and creates IT tickets if unable to resolve, and monitors ticket statuses daily
• Evaluates the viability of and creation of new additional services within assigned departments, maintenance contracts, pharmacy contracts, and vendor agreements
• Supports strategic planning and development of the Clinic Researches locations for new departments or services
• Opens new departments and locations
• Supports company strategic initiatives
• Reviews new software products, enhancement features or tools and evaluates them for future clinic use Pilots new software programs or equipment to determine their value
• Participates in Key Management as a Senior Manager in the organization Identifies needs of the Clinic and provides recommendations to the Key Management Team
• Manages payroll Reviews, edits, and approves payroll for assigned departments
• Completes bonus reporting form to notify A/P of bonuses due, holiday hour corrections, and special compensation arrangements
• Submits payroll change forms to HR for salary increases and changes
• Participates in the development of the company wage scale and makes recommendations for necessary changes or additions
• Determines salaries, position level, and job titles for new positions
• Approves salary increases as necessary for market adjustments or promotional changes
• Enters miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved
• Approves time sheets for salaried employees
• Arranges for employee bonuses as dictated by physician or compensation agreements
• Additional Responsibilities:
• Assists with special projects as needed Performs other incidental and related duties as required and assigned

Physical and Mental Demands:

• Normal physical ability
• Above average concentration and high level complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously
• High tolerance to stressful situations

Occupational Exposure:

• Low risk exposure to bloodborne pathogens and chemical hazards Job

Qualifications:

• Bachelor's Degree preferred 
• Excellent interpersonal and communication skills
• Strong computer proficiency Demonstrated ability to lead people and get results through others
• Ability to plan ahead, organize and manage multiple priorities
• Strong medical office background and supervisory skills required
• Minimum of 8 years of management experience in a clinical setting required

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights.