Our Vision is to be the best choice for healthcare in our community

Job Title: Office Supervisor

Department: Allergy

Reports to: Director or Associate Director of Physician Offices

Job Summary:

This full-time opening is for an Office Supervisor for our busy Allergy office. Qualified candidates should have at least one year of Supervisory/Team Lead in an outpatient medical office setting. The schedule for this position is Monday-Friday 8AM-5PM.

*Must be willing to travel to our offices in Carrollwood, Brandon and Wesley Chapel (Wiregrass)*

*Previous Supervisor experience preferred and minimum of one year experience in clinical/Allergy a plus!*

WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best and make every effort to take care of the people who make our company and division great.

A competitive salary and benefits program aimed at attracting the best team members.
An employer and physician that values and appreciates its team members and that you will have pride in working for.
Loyal and kind patient base that you will enjoy working with.
Medical Insurance Benefits (reviewed in 2022 and now enhanced and simplified to better meet the needs of our employees) including:
- Cigna Open Access OAPIN & OAP Plans
- Employer Contributions to HSA high deductible plan
- Discounts at Florida Medical Clinic facilities
Incentive based Wellness Programs.
Company sponsored Life Insurance with buy-up provisions.
Dental, Vision, Long and Short-Term Disability, Accident & Illness policy options.
Paid Time Off and Holidays.
No evening or weekend clinical responsibilities.
Generous 401K plan with annual 3% Employer contribution after one year of employment.
Reputation regionally for providing superior health care and quality service.

Ancillary training programs and opportunities for growth.

Essential Functions of the Position:

Essential Personality Skills and Qualities
- Must be patient-service focused with the ability to deliver high patient satisfaction.
- Excellent communications skills required, ability to develop relationships with patients to provide a positive experience.
- Proficient with standard office equipment and software (Word & Excel); multi-task comfortably.
- Exemplary organizational skills; willingness to be cross-trained and fill in for other staff members.
- Ensure all patients, at all times, have a positive experience while in the office or on the phone.
- Maintain patient confidentiality.
- Handle incoming call volume promptly and in a professional manner.
- Travel to satellite location(s).
- Maintain knowledge of and follow policies, procedures, Code of Conduct, and all Federal and state rules and regulations related to the position.
Managerial Responsibilities
- Coach and counsel staff regarding best practices.
- Maintain, monitor, and encourage attendance of staff.
- Coordinate staffing needs and schedules to include PTO requests and coverage.
- Interview candidates for open positions and extend offers as approved by Administration.
- Complete staff performance reviews.
- Complete new hire and termination process.
- Make recommendations to Administration related to staffing needs.
- Organize and direct regular staff meetings.
- Monitor uniform and ID badge compliance.
- Investigate and gather information related to issues or concerns prior to employee reprimand or staffing change
- Address and coordinate training needs of department.
- Attend meetings as required.
- Notify and educate employees and providers of new policies and procedures.
- Provide flow of information between providers, management, and staff.
- Handle and resolve patient complaints.
- Request patient discharge letters and complete discharge process.
- Fill-in for front office/ check-in/ check-out duties as needed
- Navigate the practice management system, post and reconcile payments.

Work Flow Responsibilities
- Manage and maintain physician schedule(s).
- Monitor employee tasks.
- Implement new work routines or changes as needed.
- Investigate and resolve clinical tasks in a timely manner to maintain optimal efficiency in the department
- Address software, hardware, phone, and Quick Q system issues and create IT tickets if unable to resolve, and monitor ticket statuses daily.
- Oversee office inventory and generate purchase requisitions.
- Coordinate and oversee outside chart audits including security access form to IT

Facility Management Responsibilities
- - - Address facility issues and create work tickets for Maintenance.
    - Ensure the office is clean and well maintained.
    - Ensure the office is safe by identifying and eliminating safety hazards.
    - Report incidents, accidents, or injuries to Administration by completion and submission of proper form(s).
  - Payroll Management Responsibilities
    - Review and update employee attendance through electronic time system.
    - Enter miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved.
    - Collect and submit time sheets for salaried employees.
  - Additional Responsibilities
    - Maintain an organized and clean work area.
    - Place phones on and off service at the appropriate times.
    - Participate in maintenance and ordering of office supplies.
    - Perform other incidental and related duties as required and assigned.
    - QC logs and COLA accreditation
  Physical and Mental Demands:
  - Normal physical ability.
  - Above average concentration and high-level complexity of decision making.
  - High-level verbal and written communication skills.
  - Above average ability to manage multiple tasks simultaneously.
  - High tolerance to stressful situations.

Job Qualifications:

High school graduate or GED equivalent.
1 years experience in supervisor role in outpatient medical setting.
Strong computer proficiency and comfort with Electronic Medical Record and Practice Management Software systems.

We are an Equal Opportunity Employer and make employment decisions without any regard to race, gender, disability or protected veteran status

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City)

Resume/CV *

Dropbox

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add another education

Are you at least 18 years of age? *

Do you have a High School Diploma or GED equivalent? *

Have you ever been employed with Florida Medical Clinic Orlando Health in the past? If so, please list previous names/titles/dates. *

Answering 'yes' to the following question does not constitute an automatic bar to employment. Factors such as date of offense,seriousness and nature of the violation, rehabilitation, and position applied for will be taken into account. Have you ever plead 'guilty' or'no contest' to a crime, been convicted of a crime, or are in a current pending criminal case? NOTE: Failure to fully disclose criminal offense record, including DUIs (even if reduced to reckless driving), will render you ineligible for employment with Florida Medical Clinic. *

Are you a current FMCOH employee? *

If so, please select the below that apply to you:

Notified your supervisor of your interest in this role
Currently on an Employee Improvement Plan

Do you have Medical Office supervisory experience? If so, please describe. *

What is your desired salary?

Were you referred by a FMCOH employee? If so, please list their name here.

How did you hear about this job? *

Do you have a minimum of one year of supervisory experience?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Florida Medical Clinic ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

Supervisor Clinic - Allergy

Apply for this Job

Voluntary Self-Identification

Voluntary Self-Identification of Disability