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Job Description

The HR Operations Specialist – EMEA is responsible for managing and optimising HR processes to support employees and leaders across the EMEA region. This role includes onboarding, benefits administration, compensation support, immigration compliance, leave management, and HR system transactions. The individual will ensure data accuracy, compliance with country-specific labor laws, and exceptional support for employees via the case management system.

Key Responsibilities

Core HR Operations:

Process employee lifecycle transactions in the HRIS (UKG), including hires, terminations, promotions, and other job changes.
Maintain accurate and up-to-date employee records, ensuring data integrity and compliance.
Respond to and resolve employee inquiries submitted through the case management system (Freshservice) in a timely and professional manner.
Support compliance and governance by assisting in regular internal and external HR audits, ensuring data and documentation accuracy.
Partner with HR, benefits and payroll teams to ensure accurate and timely data transfer for payroll processing.
Collaborate with payroll and finance teams to address compensation-related changes and ensure compliance with local laws.
Maintain employee knowledge content.
Work with the Immigration team to assist with the immigration processes.

Onboarding:

Coordinate onboarding activities for new hires across the EMEA region, ensuring compliance with local requirements.
Manage pre-employment checks, right-to-work verifications, and country-specific documentation processes.
Provide engaging onboarding experience, including facilitating introductions, distributing resources, and offering guidance on company policies.

Benefits and Leave Administration:

Act as the main point of contact for employees on benefits-related inquiries.
Ensure compliance with local laws and complete necessary regulatory benefits-related filings.
Manage benefit administrative task such as new hire enrolment and dependent changes.
Administer and track leave requests in compliance with EMEA-specific policies and regulations, including statutory entitlements.
Advise employees on leave options and entitlements, ensuring seamless coordination for return-to-work processes.

General Responsibilities:

Conduct periodic audits to ensure compliance with GDPR, local labor laws, and company policies.
Proactively identify process improvement opportunities to enhance efficiency and accuracy in HR operations.
Prepare reports and analytics related to HR data for leadership review.
Provide system training to employees and managers as needed.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field.
3-5 years of experience in HR operations, with exposure to EMEA-specific labor laws and HR systems.
Proficiency in HRIS platforms (preferably UKG) and case management systems (e.g., Freshservice).
Strong understanding of GDPR and other EMEA labor regulations.
Exceptional organisational skills and attention to detail to ensure data integrity and compliance.
Excellent written and verbal communication skills -fluency in English required, additional EMEA languages are a plus.
Proven ability to manage multiple priorities in a fast-paced, global environment.

Benefits

Five9 Shares
Bonus Scheme
10% Flex Benefits
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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Candidate comments:

The recruiting function, including systems and processes, for Five9 are driven out of the US office with team members in various satellite offices. It is imperative that individuals responsible for the recruiting out of their respective offices, as well as team members in the United States, have the ability to share information and data. Often, this necessity extends beyond the recruiting team, and includes hiring managers as well. The recruiting function, including systems and processes, for Five9 are driven out of the headquarters in the United States with team members in satellite offices across various countries. • The HR Operations team, based in the US, must have access to hiring data from other countries in order to complete Compliance audits. • Our compensation and Benefits team , based in the US, must share and receive data from all offices with respect to job grading and compensation. • The FP&A team, based in the US, provides headcount and must receive offer details to hired employees for reporting purposes. • Our Payroll team, based in the US, must receive and provide data in order to complete payroll activities. • For many of the roles in other countries, the hiring manager is based in the US. They must have access to the resumes for candidates for assessment and access to offer documents for hired candidates for budget purposes. • The CFO must approve all offers and offer information must be shared across offices in order for that action to be satisfied. • The recruiting team needs access to data related to recruiting functions for reporting, process enhancements, data assessments. *

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