Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are looking for a Facilities Coordinator, that will support Facilities Team in Five9’s Porto office. This is a full-time position and will report to the Facilities Manager in Porto.

This position is 100% Office based.

If you are looking for a role that has both a project focused environment and still interacts with employees, this role is for you!

Job Duties:

Meet and welcoming all visitors.
Print and issue security badges to all visitors, contractors, new hires, and current employees.
Coordinating courier services and package deliveries (domestic and international).
Familiarity with office equipment, furniture, and card access systems.
Update SharePoint for Facilities and post information for public consumption on facilities policies, procedures, and frequently asked questions.
Work closely with external department members, to execute projects and to ensure all requests are taken care of in a timely manner.
Provide excellent customer service, be well-organised, prompt and use sound judgment.
Assisting with any special accommodation requests and workspace set up.
Support employees snack program.
Coordinating caterer access for meeting or events. Set up and clean-up as needed.
Assist with setting up and taking down for daily/weekly/last minute meetings, corporate events or Employee Events.
Stocking and maintaining all supplies.
Monitor internal Slack and email communications.
Filing and processing all the correct paperwork for billing.
Assist with daily office operations, including filing, scanning and archiving documents and contracts data entry, and answer and forward calls.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Between 1 to 2 years of hands-on experience in facilities or front office.
Strong English communication skills, both written and verbal.
Bachelor’s degree in business or hospitality or applicable work experience.
1+ years of experience managing an active front desk for a mid-size company preferred.
Experience working with all levels of employees, including upper management.
Excellent communication, organisation, and problem-solving skills.
Must be organised, structured, methodical, and attentive to detail and possess a high degree of follow-through.
Proven ability to establish priorities among multiple tasks and work collaboratively with team members to achieve common goals.
Positive attitude and a willingness to learn.
Must be customer service and quality driven.
Must demonstrate proficiency in working collaboratively and cross-functionally within the organisation to execute tasks under tight deadlines, demonstrating sound “relationship management” skills both within and external to the organisation.

Benefits:

Five9 Shares
Bonus Scheme
10% Flexi Benefit
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

#LI-RS1 #LI-Onsite

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox

(File types: pdf, doc, docx, txt, rtf)

How did you hear about opportunities at Five9? *

If you were referred by a current Five9 employee please enter the employee's name here:

Which best describes your right to work in Portugal? *

Candidate comments:

The recruiting function, including systems and processes, for Five9 are driven out of the US office with team members in various satellite offices. It is imperative that individuals responsible for the recruiting out of their respective offices, as well as team members in the United States, have the ability to share information and data. Often, this necessity extends beyond the recruiting team, and includes hiring managers as well. The recruiting function, including systems and processes, for Five9 are driven out of the headquarters in the United States with team members in satellite offices across various countries. • The HR Operations team, based in the US, must have access to hiring data from other countries in order to complete Compliance audits. • Our compensation and Benefits team , based in the US, must share and receive data from all offices with respect to job grading and compensation. • The FP&A team, based in the US, provides headcount and must receive offer details to hired employees for reporting purposes. • Our Payroll team, based in the US, must receive and provide data in order to complete payroll activities. • For many of the roles in other countries, the hiring manager is based in the US. They must have access to the resumes for candidates for assessment and access to offer documents for hired candidates for budget purposes. • The CFO must approve all offers and offer information must be shared across offices in order for that action to be satisfied. • The recruiting team needs access to data related to recruiting functions for reporting, process enhancements, data assessments. *

Are you a current Five9 employee? If so, please apply through the Internal Job Board in Greenhouse.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.