Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Telco Regulatory Compliance team member interacts with external regulatory community and has a good knowledge base of telecommunications regulations globally, market and industry trends. You will manage telecommunications regulatory requirements and collaborate with cross-functional teams to execute and implement partners, products, and services. This role requires exceptional communication and relationship-building skills, as well as a strong understanding of telecommunications regulatory context in each of the markets.

Responsibilities:

Manages licensing, filing, and reporting requirements for different Official Regulatory bodies and agencies worldwide on collaboration with external legal resources when applicable.
Provides direction and information to implement policies, develop company products and ensure company compliance with regulations.
Track regulatory reporting calendar and organize supporting internal company documentation.
Participate as needed in document production and research related to data request responses.
Assist in managing various projects toward meeting regulatory and compliance requirements.
Support internal teams to adhere to regulatory and compliance requirements.
Collaborate with cross-functional teams, to ensure alignment with regulations and license requirements.
Initiate and manage the application process in accordance with local regulations.
Prepare and maintain accurate documentation to track regulatory requirements, reporting obligations and projects status.
Follows telecommunication regulatory trends to assess potential changes to be performed and keeps the organization informed about changes and their potential impact.

Required Skills:

S. Degree in related field is required (Telecommunications or Legal strongly preferred)
3 years of telecommunications experience, ideally in the Regulatory or Wholesale area including familiarity with engineering plans and projects.
Superior computer skills, particularly in Excel, with strong data mining and manipulation skills
Demonstrated ability to effectively manage multiple tasks and achieve results on a timely basis.
Strong oral and written communication skills
Demonstrated ability to show good judgment, consistency, timeliness, and respect in decision-making.

English is a must. Any additional language will be considered a strong asset.

Benefits:

Five9 Shares
Bonus Scheme
10% Flexi Benefit
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

#LI-ND1 #LI-REMOTE

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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The recruiting function, including systems and processes, for Five9 are driven out of the US office with team members in various satellite offices. It is imperative that individuals responsible for the recruiting out of their respective offices, as well as team members in the United States, have the ability to share information and data. Often, this necessity extends beyond the recruiting team, and includes hiring managers as well. The recruiting function, including systems and processes, for Five9 are driven out of the headquarters in the United States with team members in satellite offices across various countries. • The HR Operations team, based in the US, must have access to hiring data from other countries in order to complete Compliance audits. • Our compensation and Benefits team , based in the US, must share and receive data from all offices with respect to job grading and compensation. • The FP&A team, based in the US, provides headcount and must receive offer details to hired employees for reporting purposes. • Our Payroll team, based in the US, must receive and provide data in order to complete payroll activities. • For many of the roles in other countries, the hiring manager is based in the US. They must have access to the resumes for candidates for assessment and access to offer documents for hired candidates for budget purposes. • The CFO must approve all offers and offer information must be shared across offices in order for that action to be satisfied. • The recruiting team needs access to data related to recruiting functions for reporting, process enhancements, data assessments. *

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