Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Overview of Job Function:
Five9 is on a mission to create a vibrant, world-class partner ecosystem that is helping to accelerate our growth. The Partner Manager will play a key role with ensuring partner customer satisfaction, partner efficiency and quality of service.
This role requires a well-rounded individual who has excellent organizational and interpersonal skills. Excellent project management, solid facilitation skills and broad execution capabilities will be required. This creative, self-starting candidate should have top-notch interactive skills and the ability to work well with and gain the respect of Five9 and partner personnel, including C-Level executives.
Duties and Responsibilities:
- Develop programs that always think about Partners and how they can be enabled to be an extension of our Five9 Support team.
- Identify gaps in knowledge and processes and work with all levels of leadership (internal and external) to ensure rapid deployment of training, tools, and new processes needed to address identified areas of opportunity.
- Provide regular updates to partner management on the status of each partner's support enablement and performance.
- Leverage assets from, and partner with, other Five9 organizations to drive knowledge acquisition and skills development.
- Drive awareness of new or updated Partner training information for Five9 Partner facing teams and the Partner community through established platforms.
- Produce monthly and quarterly partner case dashboards used for continuous improvement cycles.
- Take part in the organization and delivery of workshop, virtual and on-demand enablement.
- Establish fluent channels of feedback, participation & support from both internal and external organizations and stakeholders.
- Perform other reasonable duties as required
Minimum Requirements:
- Minimum of 4 years college education or equivalent work experience
- Minimum of 1-year work experience as a people leader.
- Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.)
- Excellent verbal and written communication skills
- Excellent Time Management Skills
- Equipped with problem-solving, decision-making skills, and risk assessment skills
- Knowledge of contact center operations
- Willingness to work in varied hours based on business needs
Preferred Requirements:
- Minimum of 3 years in a supervisory role
- Minimum of 3 years Account Management or Technical Account Management experience
Company Benefits
- Company stocks
- Annual merit increase based on performance
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.