Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Our Global Voice team is looking for a committed, experienced Senior Software Engineer who is passionate about delivering high performing, scalable, and resilient mission critical software applications contributing to Five9’s next-generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners. This position is open to qualified applicants nationwide. Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays).

Key Responsibilities

  • Lead an agile team to develop scalable, highly available global voice software applications. 
  • Collaborate with Product Managers, Architects, Engineering leaders and Test Engineers in a regular basis.
  • Break down feature work into effective user stories and work with the team to timely deliver it using agile methodologies.
  • Understand performance and scalability principles and apply them when developing software.
  • Troubleshoot and support current platform in production (we embrace DevOps) Designs, develops, troubleshoots, debugs, and implements software code using Java, Spring, and related technologies.
  • Write unit and functional tests, be able to document and communicate clearly.
  • Interface with Software products and teams that involve media protocols like SIP, RTP.

Requirements

  • 5+ years professional experience in software development, with major of it writing in Java/Spring (must-have) and Javascript (good-to-have), preferably in Telecom domain.
  • 2+ years of experience leading Sprint delivery as a Tech lead in an agile software engineering team.
  • 2+ years of experience working with distributed relational databases. 
  • Ability to methodically troubleshoot complex systems in Production and coach other engineers in the team to do the same.
  • Excellent communication and organization skills, and a sense of ownership.

Preferred Skills

  • Experience and familiarity with real-time communications signaling and media protocols (SIP, RTP, etc.).
  • Hands-on knowledge of major public cloud platforms (such as AWS or GCP).

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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$111,800—$216,100 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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