Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Our Product Development team is actively looking for a talented Backend Software Engineer to assist with the development of our Advanced Contact Distribution system (ACD). In this role, you will be building Five9’s next generation contact center platform using microservice architecture. The primary focus will be on developing advanced feature sets using Google Cloud Platform (GCP) and container technology. An ideal candidate would be an engineer who is passionate about building scalable distributed fault tolerant systems, a brilliant problem solver, and a great team player.

 

Key Responsibilities:

  • Contribute to the next generation of Five9’s modern SaaS platform, bringing omni-channel attribute-base routing and cloud elasticity to our Automatic Call Distribution platform.
  • Deliver well-tested, high-quality code, applying best practices that ensure efficiency, maintainability, and extensibility. 
  • Build a multi-tenant SaaS platform, utilizing Java, REST Services, multi-region GCP, Kubernetes, PubSub, Redis, Datastore, and other cloud native technologies. 
  • Dive into existing systems to gain a deeper understanding of the product and domain, occasionally making changes to support modernization
  • Take part in agile ceremonies such as daily stand-ups, sprint planning, and retrospectives
  • Collaborate in person and asynchronously with a globally-distributed team of developers, product managers, testers, and application architects to ensure we are solving the right problem
  • Understand performance and scalability principles and apply when developing software
  • Document and clearly communicate design and implementation of solutions
  • Bring a positive attitude to the team, drive our standards, show ownership and an obsession for our customers
  • Ensure high quality product using unit, functional, integration and journey tests.
  • Meet performance requirements using load tests.
  • Ensure resiliency and fault tolerance using testing, fault injection and longevity testing. 
  • Be on-call for production support up to one week a month.

 Required Skills:

  • B.S. in Computer Science or equivalent work experience, M.S. degree preferred
  • 3+ years of Hands-on experience with Java based microservices and delivering RESTful APIs
  • Hands-on experience with Springboot framework
  • Strong communication skills, both verbal and written

Preferred Skills (not mandatory):

  • Experience with GIT
  • Experience with a cloud storage and a NoSQL platform (e.g. key-value stores)
  • Experience with Automated testing and CI\CD
  • Passion for user experience and strong design experience

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid. 

 

#LI-REMOTE #LI-VC1

 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$100,000—$177,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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