Job Application for Sr Quality Engineer Certifications at Five9

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are looking for an experienced, high-energy senior engineer for our Quality Engineering team. You will use proven testing practices to foster excellence in our products. This includes usage and development of tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best test practices, and proven processes to consistently deliver great quality products in a predictable manner.

Key Responsibilities:

Perform certifications of Five9 Virtual Call Center applications against new versions of browsers, operating systems, etc. working under Agile software development environment
Develop new scripts for automated and semi-automated front-end testing.
Provide technical leadership to design test plans, test cases and test scripts for Five9 applications.
Identify, document, and track defects through to resolution
Promote Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices and efficient usage of infrastructure
Participate in Agile software development initiatives (stand-up, grooming session, sprint demo, increment planning)
Working within geographically distributed team of Dev, DB architects, PdM, RM, and QE

Required skills:

Computer Science/Engineering degree or equivalent
3+ years’ experience as a QE/QA the SaaS industry, understanding of SW development process and testing methodologies, tools and processes
Knowledge of SW version control, bug-tracking, and test management systems
Experience in front-end testing of Web based applications
Experience with web-based automated testing tools and frameworks
Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications
Troubleshooting and analytical skills, logs analysis
Problem solving, analytical and positive attitude
Good technical English reading, writing, and verbal skills
Strong interpersonal, reliable and communication skills

Desirable skills:

Knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Python/Java)
Experience in SW/scripts development using Python
Experience with API testing
Basic knowledge of UNIX/Linux
Practical experience with DBMS (MySQL desirable)
Experience in Test Automation projects for cloud computing solutions (private or public)
Experience with Call Center practices

Benefits:

Five9 Shares
Bonus Scheme
10% Flex Benefits
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

#LI-ND1 #LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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Candidate comments:

The recruiting function, including systems and processes, for Five9 are driven out of the US office with team members in various satellite offices. It is imperative that individuals responsible for the recruiting out of their respective offices, as well as team members in the United States, have the ability to share information and data. Often, this necessity extends beyond the recruiting team, and includes hiring managers as well. The recruiting function, including systems and processes, for Five9 are driven out of the headquarters in the United States with team members in satellite offices across various countries. • The HR Operations team, based in the US, must have access to hiring data from other countries in order to complete Compliance audits. • Our compensation and Benefits team , based in the US, must share and receive data from all offices with respect to job grading and compensation. • The FP&A team, based in the US, provides headcount and must receive offer details to hired employees for reporting purposes. • Our Payroll team, based in the US, must receive and provide data in order to complete payroll activities. • For many of the roles in other countries, the hiring manager is based in the US. They must have access to the resumes for candidates for assessment and access to offer documents for hired candidates for budget purposes. • The CFO must approve all offers and offer information must be shared across offices in order for that action to be satisfied. • The recruiting team needs access to data related to recruiting functions for reporting, process enhancements, data assessments. *

Are you a current Five9 employee? If so, please apply through the Internal Job Board in Greenhouse.

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