Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are actively seeking a Senior DevOps Engineer to join our Cloud Engineering Core Application Services team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.

Key Responsibilities:

Design, implementation, and automation of large-scale distributed systems
Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency
Work with Engineering teams to deliver high quality software in a fast-paced environment
Monitor production and development environments to build preventive measures and provide a seamless customer experience
Work with delivery teams on software improvements to achieve higher availability and lower MTTD
Participate in on-call rotation (8h shift, 7days a week, every 3-4 weeks)

Key Requirements:

5+ years of Linux experience (Centos/Ubuntu)
5+ years of public cloud experience (GCP, AWS)
5+ years of private cloud experience (VMware ESXi, Openstack)
Orchestration and management of containers using Kubernetes, Helm, GKE and Docker Experience with Gitlab, ArgoCD, CI/CD methodologies & tools
Experience with Infrastructure as Code (Terraform), Python and Bash
Experience with Ansible
Experience with Prometheus
Excellent problem solving and analytical skills
Experience with Incident Management Process, SRE best practices and continuous improvements

Desirables:

Experience with messaging and indexing applications such as Kafka, Zookeeper, FLINK, RMQ, and Solr
Experience with SIP telephony applications such as Freeswitch, Asterisk, Kamailio and WebRTC is a plus
Strong verbal and written communications skills
Bachelor's of Science degree in Computer Science or equivalent experience

#LI-ND1
#LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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The recruiting function, including systems and processes, for Five9 are driven out of the US office with team members in various satellite offices. It is imperative that individuals responsible for the recruiting out of their respective offices, as well as team members in the United States, have the ability to share information and data. Often, this necessity extends beyond the recruiting team, and includes hiring managers as well. The recruiting function, including systems and processes, for Five9 are driven out of the headquarters in the United States with team members in satellite offices across various countries. • The HR Operations team, based in the US, must have access to hiring data from other countries in order to complete Compliance audits. • Our compensation and Benefits team , based in the US, must share and receive data from all offices with respect to job grading and compensation. • The FP&A team, based in the US, provides headcount and must receive offer details to hired employees for reporting purposes. • Our Payroll team, based in the US, must receive and provide data in order to complete payroll activities. • For many of the roles in other countries, the hiring manager is based in the US. They must have access to the resumes for candidates for assessment and access to offer documents for hired candidates for budget purposes. • The CFO must approve all offers and offer information must be shared across offices in order for that action to be satisfied. • The recruiting team needs access to data related to recruiting functions for reporting, process enhancements, data assessments. *

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