Your Impact

The Queue Coordinator is responsible for coordinating and managing data uploads and downloads, ensuring accurate categorization and logging of tickets, and maintaining rigorous adherence to standard operating procedures. They also provide exceptional customer service, engaging proactively with clients and internal teams to ensure seamless data management and uphold DISCO's standard of technical excellence.

What You'll Do

Data Coordination: Collaborates with clients to gather specifications for loading data and discusses various requirements. Facilitates data downloads via FTP, client sharefile, dropbox, or other file sharing methods. Ensures thorough review and correct categorization of all incoming tickets.
Ticket Management: Maintains accurate logs and classifications of issues in accordance with standard operating procedures. Adheres strictly to company policies for creating, updating, and resolving tickets in Salesforce. Provides proactive monitoring of open tickets, engage with customers for updates, and manage expectations with a sense of urgency and professionalism.
Customer Service Excellence: Exemplifies a high standard of customer service, quality, and keeps a positive attitude in all forms of communication with internal and external stakeholders. Liaises effectively with coworkers and clients, accurately discerns client requirements, and translates them into actionable tasks.

Who You Are

0+ years of experience Other preferred experience required for the position, including length and in what capacity (e.g., operational, management level).
6+ months of experience in the eDiscovery Industry
Understanding of various data storage methodologies, collections, processing, and electronic production.

Even Better If You Have

Organized with a high attention to detail
Customer service and communication skills
Proficient in using Excel for data manipulation via formulas
Skilled in accurately discerning client requirements and translating them into actionable tasks

Perks of DISCO

Open, inclusive, and fun environment
Benefits, including medical and dental insurance
Competitive salary plus discretionary bonus
Opportunity to be a part of a startup that is revolutionizing the legal industry
Growth opportunities throughout the company

About DISCO

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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This role is based out of our Gurugram location. If you are not local, are you willing to relocate? *

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GDPR Privacy Notice *

Scope and Overview

CS Disco, Inc. (“DISCO”) is committed to protecting the privacy and security of your personal data. This Notice describes how DISCO and its subsidiaries, affiliates, and related entities (collectively, “Controller”, “we,” or “us”) collect and process personal data about you during the application and recruitment process. This Privacy Notice applies to job applicants only and only job applicants located in the United Kingdom and the European Union.

We will only process your personal data in accordance with this Privacy Notice unless otherwise required by applicable law. We take steps to ensure that the personal data that we collect about you is adequate, relevant, not excessive, and processed for limited purposes.

Collection of Personal Data

For the purposes of this Privacy Notice, “personal data” means any information that identifies you as an individual, that we collect during the recruitment process. We may collect personal data directly from you as a job applicant, or we may receive personal data about you from third parties, for example, in connection with a background, employment, or reference check, subject to your consent where required by law. Personal data excludes anonymous or de-identified data that is not associated with a particular individual. We may collect, store, and process the following categories of personal data, which we require in connection with our recruiting activities:

Your name, addresses, telephone numbers, and personal email addresses.
Work history and other relevant experience including information contained in a resume, CV, cover letter, or job application.
Education information including degrees awarded, transcripts, and other information provided in support of the job application.
Information collected during phone screenings and interviews.
Details regarding the type of employment sought, desired salary, willingness to relocate, job preferences, and other information related to compensation and benefits.
Reference information and information received from background checks, where applicable, including information provided by third parties.
Information related to previous applications to us or previous employment history with us.

The personal data listed in this notice is mandatory in connection with our recruiting activities. Failure to provide or allow us to process mandatory personal data may affect our ability to accomplish the purposes stated in this Privacy Notice.

Use of Personal Data

We only process your personal data where applicable law permits or requires it in connection with carrying out our application and recruitment process, to take steps necessary to enter into an employment contract with you, where the processing is necessary to comply with a legal obligation that applies to us, for our legitimate interests or the legitimate interests of third parties, or with your consent if applicable law requires consent. We may process your personal data for the following legitimate business purposes:

Identifying and evaluating your application, including assessing skills, qualifications, and interests for the purposes of determining suitability for the position for which you have applied.
Verifying your information and carrying out employment, background, and reference checks, where applicable, subject to your consent where required by applicable law.
Communicating with you about the recruitment process and your application.
Keeping records related to our hiring processes, for only as long as appropriate under the circumstances.
Creating and submitting reports as required by applicable laws or regulations.
To comply with our legal, regulatory, or other corporate governance requirements.
Analyzing and improving our application and recruitment process.

In addition to using your personal data for the position for which you have applied, we may retain and use your personal data to inform you about and consider you for other positions that may be appropriate for you with your consent. If you want us to consider you for other positions, you may contact us as specified below and we will retain your personal data for that purpose.

We may also process your personal data for our own legitimate interests, including for the following purposes:

To prevent fraud.
To ensure network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution.

You will not be subject to hiring decisions based solely on automated data processing without your prior consent.

Collection and Use of Special Categories of Personal Data

The following special categories of personal data are considered sensitive under the laws of your jurisdiction and may receive special protection:

Racial or ethnic origin.
Political opinions.
Religious or philosophical beliefs.
Trade union membership.
Genetic data.
Biometric data.
Data concerning health.
Data concerning sex life or sexual orientation.
Data relating to criminal convictions or offences.

We may collect and process the following special categories of personal data when you voluntarily provide them, or if we receive them from a third party with your consent, when relevant for a particular position to carry out our obligations under employment law, or as applicable law otherwise permits:

Physical or mental health condition or disability status to determine appropriate workplace accommodations and evaluate fitness for a particular position.
Race or ethnic origin to comply with statutory obligations.
Previous criminal charges or convictions where relevant for the position.

Where we have a legitimate need to process special categories of personal data about you for purposes not identified above, we will only do so only after providing you with notice and, if required by law, obtaining your prior, express consent.

Data Sharing

We will only disclose your personal data to third parties where required by law or to our employees, contractors, designated agents, or third-party service providers who require such information to assist us with administering the recruitment process, including third-party service providers who provide services to us or on our behalf. We may use third-party service providers for various purposes, including, but not limited to, obtaining employment verification and background checks, and data storage or hosting. These third-party service providers may be located outside of the country in which you live or the country where the position you have applied for is located.

We require all our third-party service providers, by written contract, to implement appropriate security measures to protect your personal data consistent with our policies and any data security obligations applicable to us. We do not permit our third-party service providers to process your personal data for their own purposes. We only permit them to process your personal data for specified purposes in accordance with our instructions.

We may also disclose your personal data for the following additional purposes where permitted or required by applicable law:

To other members of our group of companies (including outside of your home jurisdiction) for the purposes set out in this Privacy Notice and as necessary to administer the application and recruitment process.
As part of our regular reporting activities to other members of our group of companies.
To comply with legal obligations or valid legal processes such as search warrants, subpoenas, or court orders. When we disclose your personal data to comply with a legal obligation or legal process, we will take reasonable steps to ensure that we only disclose the minimum personal data necessary for the specific purpose and circumstances.
To protect our rights and property.
During emergency situations or where necessary to protect the safety of persons.
Where the personal data is publicly available.
If a business transfer or change in ownership occurs and the disclosure is necessary to complete the transaction. In these circumstances, we will limit data sharing to what is absolutely necessary, and we will anonymize the data where possible.
For additional purposes with your consent where such consent is required by law.

Cross-Border Data Transfers

Where permitted by applicable law, we may transfer the personal data we collect about you to the United States and other jurisdictions that may not be deemed to provide the same level of data protection as your home country for the purposes set out in this Privacy Notice. If you are located in the EU or the UK, we have implemented Standard Contractual Clauses to secure the transfer of your personal data to the United States.

Data Security

We have implemented appropriate physical, technical, and organizational security measures designed to secure your personal data against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, as required to satisfy any legal, accounting, or reporting requirements, or as necessary to resolve disputes. Generally this period of time is the time necessary to evaluate your application for employment and for an additional 6 months thereafter, subject to our statutory obligations, the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes we process your personal data for, and whether we can achieve those purposes through other means.

Under some circumstances we may anonymize your personal data so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

If you are offered and accept employment with us, the personal data we collected during the application and recruitment process will become part of your employment record, and we may use it in connection with your employment consistent with our employee personal data policies. If you do not become an employee, or, once you are no longer our employee, we will retain and securely destroy your personal data in accordance with applicable laws and regulations.

Rights of Access, Correction, Erasure, Objection and to Withdraw Consent

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during the recruitment process. By law you may have the right to request access to, correct, and erase the personal data that we hold about you, or object to the processing of your personal data under certain circumstances. You may also have the right to request that we transfer your personal data to another party. If you want to review, verify, correct, or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact us in writing as provided below.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal data that we hold about you, or we may have destroyed, erased, or made your personal data anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal data, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Where you have provided your consent to the collection, processing, and transfer of your personal data, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us in writing as provided below.

Changes to This Privacy Notice

We reserve the right to update this Privacy Notice at any time, and we will provide you with a new Privacy Notice when we make any updates. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent only where required by applicable law or regulation.

Contact Us

Our corporate recruiting office is located at 3700 N Capital of Texas Hwy Ste 150, Austin, Texas 78746. We can be contacted by email to:

recruiting@csdisco.com.

If you have any questions about our processing of your personal data or would like to make an access or other request, please contact our Data Protection Officer by email to:

DPO@csdisco.com.

If you are unsatisfied with our response to any issues that you raise, you may have the right to make a complaint with the data protection authority in your jurisdiction.

You can obtain more information on Controller’s privacy policies from Controller at DPO@csdisco.com, or at https://www.csdisco.com/privacy-policy.

Please review and acknowledge DISCO's Candidate Privacy Policy. *

Candidate Privacy Policy

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