Do you ever wonder what happens inside the cloud?

DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.

We're looking for a talented Copilot Product Manager to help us leverage AI-driven copilot technologies to further improve our platform. This role offers the opportunity to directly shape the future of cloud product experiences using cutting-edge technology.

Key Responsibilities:

  • Identify and Drive Opportunities: Proactively explore opportunities to enhance our platform using AI-driven copilot technology, focusing on improving customer support, troubleshooting, and overall experience.
  • Customer-Centric Approach: Champion the voice of the customer by understanding their needs, pain points, and challenges, ensuring that all copilot enhancements are designed to significantly improve customer satisfaction.
  • Cloud Expertise: Leverage a deep understanding of cloud products and services to identify and prioritize the integration of copilot technology across our platform.
  • Cross-Functional Collaboration: Work closely with engineering, design, and support teams to ensure smooth implementation and adoption of copilot features, driving measurable improvements.
  • Product Roadmap: Develop, manage, and own the product roadmap for copilot-driven features, ensuring alignment with business goals and customer needs.
  • Data-Driven Decisions: Analyze usage data, customer feedback, and troubleshooting patterns to continually iterate and improve the copilot experience.
  • Support and Troubleshooting Expertise: Utilize your knowledge of support and troubleshooting workflows to ensure that copilot solutions are intuitive and effective in resolving customer issues.
  • Stakeholder Communication: Effectively communicate product updates, roadmaps, and customer insights to internal stakeholders and leadership.

Qualifications:

  • 3+ years of product management experience, preferably within cloud technology or SaaS environments.
  • Past proven experience with an AI highly preferred
  • Strong understanding of cloud infrastructure, services, and technologies.
  • Experience with AI-powered platforms, chatbots, or copilot-like tools is a plus.
  • Passion for understanding and improving the customer journey, with a focus on support and troubleshooting experiences.
  • Ability to use data to inform product decisions and measure success.
  • Strong analytical and problem-solving skills, especially in the context of troubleshooting complex customer issues.
  • Excellent communication skills and the ability to work cross-functionally with technical and non-technical teams.

Why Join Us:

  • Be at the forefront of integrating AI and copilot technologies into a leading cloud platform.
  • Impact millions of users by improving their support and troubleshooting experience.
  • Work in a collaborative, innovative, and customer-centric environment.
  • If you're passionate about cloud products, AI technology, and customer experience, and you're ready to take on a dynamic product management role, we want to hear from you!

Why You’ll Like Working for DigitalOcean:

  • We are proud to work here. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud computing so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. 
    We prioritize career development.     At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
    We care about your well-being.     Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
    We reward our employees.     The salary range for this position is between $162,000.00-$243,000.00 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. 
    We value diversity and inclusion.     We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This is a remote role

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