Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are in the market for Customer Experience Specialist (Arabic or French Speaker) to join our team. As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do

Review incoming application forms, validate and submit to DigiCert's technical department
Engage with external customers and internal stakeholders via phone, live chat, video calls and email
Research customer organizations and verify contact details online
Identify, document and alert managers of customer-call trends
Execute DigiCert's validation process according to our internal documentation
Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
Coordinate the implementation or scheduling of validation testing with affected departments and team members
Learn product features and gather customer requirements to confer with management
Determine validation objectives and standards with internal managers
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
Process incoming and outgoing mail

What you will have

Fluent in Arabic or French (written and verbal) and professional working proficiency in English (essential)
1+ year's experience in a customer service or similar role
Tertiary qualification (advantageous)
Proven track-record in evaluating and mitigating risk
Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
Excellent written and verbal communication skills
Tool experience: Microsoft Office and other software applications

Benefits

Provident Fund
Medical Aid + Gap Cover
Employee Assistance Program
Gym Reimbursement
Life Insurance
Disability Insurance
Sabbatical

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Digicert invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the DigiCert Care culture, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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