Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

POSITION SUMMARY

We are in the market for a Customer Experience Specialist (Spanish Speaker) to join our Validation team. As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

WHAT YOU WILL DO

Review incoming application forms, validate and submit to DigiCert's technical department
Engage with external customers and internal stakeholders via phone, live chat, video calls and email
Research customer organizations and verify contact details online
Identify, document and alert managers of customer-call trends
Execute DigiCert's validation process according to our internal documentation
Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
Coordinate the implementation or scheduling of validation testing with affected departments and team members
Learn product features and gather customer requirements to confer with management
Determine validation objectives and standards with internal managers
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
Process incoming and outgoing mail

WHAT YOU HAVE

Fluent in Spanish (written and verbal) and professional working proficiency in English (essential)
1+ year's experience in a customer service or similar role (advantageous)
Tertiary qualification (advantageous)
Proven track-record in evaluating and mitigating risk
Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
Excellent written and verbal communication skills
Tool experience: Microsoft Office and other software applications

SOME DIGICERT BENEFITS

Provident Fund
Medical Aid + Gap Cover
Employee Assistance Program
Gym Reimbursement
Life Insurance
Disability Insurance
Sabbatical

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If the country you currently live in is NOT listed in the question above, please confirm in which country you live?

Do you possess a proficient level of bilingual ability in Spanish and English, suitable for professional business communication? If yes, kindly specify your level of proficiency. *This is a mandatory business requirement *

Are you willing to work from 17:00 – 02:00 SAST? *This is a mandatory business requirement *

What is your annual salary expectation (pre-tax) for this role in ZAR? *

Were you encouraged to apply for this role by a DigiCert employee? If yes, please kindly state the full name *

Are you willing to relocate to Cape Town at your own expense? Only answer if you are not residing in Cape Town.

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